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facing pressure to sacrifice profits that can be used to increase these workers’ wages, change their working conditions, control their working time, etc.8.) What is the role of media, including social media, in shaping CSR expectations?I think media has played an important role in shaping the CSR expectations of various stakeholders. Put simply, stakeholders have higher expectations than ever before. Consumers want to purchase products/services from socially responsibly companies and can easily find out what actions a business has taken (or lack of) on social media. Similarly, investors often take intoconsideration sustainability reports when making investment decisions.9.) Does Apple face an industry-specific issue, or do the same issues appear in other industries?Unfortunately, the CSR issues faced by Apple appear in other industries. Nowadays, outsourcing steps of the production process is common practice due to the cost and efficiency benefits. Therefore, in order to protect the rights of workers and ensure safer working conditions, there needs to be more universal requirements regarding outsourcing and stricter penalties imposed forviolations.10.) If you were in the position of Jeff Williams, what, if anything, would you do differently?If I was in the position of Jeff Williams, I would sacrifice profits to increase workers’ wages and conditions at Apple’s suppliers. With a 38.6% gross margin, Apple could easily make further
CSR changes in its sourcing strategy. Doing so would further improve its CSR reputation and strengthen customer loyalty.