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The assessment activities in this workbook assess aspects of all the elements, performance criteria, skills and knowledge and performance requirements of the unit of competency.To demonstrate competence in this unit you must undertake all activities in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the requiredlevel of performance, you will be deemed competent in this unit.Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.As part of the assessment process, all learners must abide by any relevant assessment policies as provided during induction.If you feel you are not yet ready to be assessed or that this assessment is unfair, please contact your assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish to do so, discuss this with your trainer/assessor.HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Candidate DetailsAssessment – SITXCCS008: Develop and manage quality customer service practicesPlease complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for SITXCCS008: Develop and manage quality customer service practices.Name: Duangphon Sithakhot Address 317-321 Castlereagh st. Haymarket,Sydney, NSW,2000Email: [email protected]Employer:DeclarationI declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.Signed:____DsDate:______11/8/18_____________________________________________________If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:This activity workbook has been completed by the following persons and we acknowledge that it wasa fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.Learner 1:____________________________________________________________Signed:____________________________________________________________Learner 2:____________________________________________________________Signed:____________________________________________________________Learner 3:____________________________________________________________Signed:____________________________________________________________HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Observation/DemonstrationThroughout this unit, you will be expected to show your competency of the elements through observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook.