Performance and progress measures Performance measures give your stakeholders a

Performance and progress measures performance

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Performance and progress measures:Performance measures give your stakeholders a concrete way to assess how the project is doing relative to their expectations, and identify where improvements are needed. Examples of performance measures include indicators of customer satisfaction, cost efficiency, time savings, dollar savings, improved accuracy rates, and quicker case dispositions. Remember that many initiatives have the potential to save money, but they canalso be expensive to design and implement. These up-front costs make it especially important to capture the intangible benefits - such as increased public confidence. In order to retain support and funding beyond the initial approvals, state how and when you will give progress reports against the performance measures established in your business case.Risks and ways to address them:Risks are inherent in the implementation of any project. Use your business case to demonstrate that you know the risks, and how to mitigate them. Based on your risk analysis, develop a statement of risks you're likely to encounter on this
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project, and identify methods for addressing each one. Explain how the approach you have chosen reduces the risk or at least takes it into account. Anticipate the kinds of questions people will ask about risks and have ready answers based on your analysis.A basic plan of work, timeline, and key milestones:Like a blueprint that guides construction, a well thought out plan of work is a critical component of your business case. The plan of work must take into account the existing infrastructure, funds, staff, time constraints, and other changes required to make your vision of the future a reality. The plan of work allows you tobegin to identify the management model that will be used and the resource implications of that model. The use of a collaborative management model, for example, will involve activities and milestones related to creating networks of participants and conducting project activities in a collaborative way. The statement about your plan of work should also include a section on effortsto coordinate resources with other information initiatives in the area. The plan of work becomes a data source for the identification and estimation of cost categories and time estimates for the project. Timelines are an effective way to show how long it will take to complete each step of theprojectProject management and staffing:Your statements about the management of the project may focus on the key methods of coordination and decision making. This approach couldinclude the formation of a coordinating body that represents the many interests involved; it also helps shape the project, and guides it through the complex world of power, politics, and bureaucracy. A project director must take responsibility for the project, manage the activities, anddirect the staff. Your project director must be capable of implementing the project effectively, and be acceptable to all parties involved in the effort. The qualifications and responsibilities of the project director must be carefully described in the business case
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Cost estimates and funding sources:Anyone evaluating your project proposal will havequestions about it, but two questions you will hear often are: "How much will this cost?" and "Where will the money come from?" An evaluation of costs and benefits is essential information
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