Learners name Sunita Lama Assessors nameKabir Zaman Unit of Competence Code and

Learners name sunita lama assessors namekabir zaman

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Learner’s name Sunita Lama Assessor’s name Kabir Zaman Unit of Competence (Code and Title) SITXCCS008 Develop and Manage Quality Customer Service Practices Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature S.lama Assessor’s signature HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Activity 2D Estimated Time 20 Minutes Objective To provide you with an opportunity to identify how to take responsibility for service outcomes and dispute resolution; and act as a positive role model for professional standards expected of service industry personnel.Describe two different responsibilities that may need to be taken when resolving disputes with customers? Why is it important for managers to be positive role models in term of professional standards? satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required. HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
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Learner’s name Sunita Lama Assessor’s name Kabir Zaman Unit of Competence (Code and Title) SITXCCS008 Develop and Manage Quality Customer Service Practices Date(s) of assessment Has the activity been answered and performed fully, as required to assess the competency of the learner? Yes No (Please circle) Has sufficient evidence and information been provided by the learner for the activity? Yes No (Please circle) Comments Provide your comments here: The learner’s performance was: Not yet satisfactory Satisfactory If not yet satisfactory, date for reassessment: Feedback to learner: Learner’s signature S.lama Assessor’s signature Activity 3A Estimated Time 15 Minutes Objective To provide you with an opportunity to establish how to seek ongoing feedback from staff and customers to improve performance.
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