About the Relationship Between Attributes and Skills on page 152 Disabling

About the relationship between attributes and skills

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“About the Relationship Between Attributes and Skills” on page 152 “Disabling Assignment Attributes” on page 153 “Updating Your Siebel Assignment Manager Deployment with New Configurations” on page 155 NOTE: Configuration tasks other than the basic topics are explained in a separate chapter. For those users already familiar with Assignment Manager basic features and who require further information on refining their Assignment Manager deployment, also see Chapter 10, “Advanced Siebel Assignment Manager Configuration.” About Performing Basic Configuration Tasks for Siebel Assignment Manager Using Siebel Tools, you can modify existing assignment object definitions or create new assignment object and assignment criteria definitions in the Siebel repository. After you compile the changes, these definitions appear as criteria in the Criteria view or as skills in the candidate skills picklists in your Siebel Business Applications for assignment object selection. Siebel Assignment Manager features that you can custom configure using Siebel Tools include: List of assignment objects that can be assigned to assignment rules List of attributes that can be incorporated in assignment criteria
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Basic Configuration for Siebel Assignment Manager About Performing Basic Configuration Tasks for Siebel Assignment Manager 120 Behavior of each available assignment object, including whether certain features are activated for the assignment object Table and column mappings of assignment objects and attributes Workflow policy component and workflow policy component column mappings of attributes used in assignment criteria List of dynamic candidate objects for each assignment object List of dynamic candidate component objects for each dynamic candidate (for team-based criteria) NOTE: Criteria values, skills, and workload conditions are specialized. Do not attempt to reconfigure them. Table 31 lists the various configuration tasks you may need to perform before creating your assignment rules. The steps are presented in no particular order, and some may not be applicable for your needs. NOTE: In addition to the basic configuration tasks, you might find you need additional configuration to meet your particular business needs. Configuration tasks other than the basic topics are explained in a separate chapter and may require you to have additional knowledge or skills to perform. For more information about advanced configuration tasks, see Chapter 10, “Advanced Siebel Assignment Manager Configuration.” Table 31. Basic Assignment Configuration Tasks Task Required “Configuring Assignment Object Properties” on page 126 Yes “Process of Creating Assignment Criteria for Use in Assignment Rules” on page 134 1 “Creating Assignment Attributes” on page 134 2 “Mapping Assignment Attribute Columns to an Assignment Object and a Workflow Policy Component Column” on page 138 3 “Creating Assignment Criteria” on page 140 4
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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