Q20 describe how you maintain contact with the people

Q20: Describe how you maintain contact with the people in your networks.
Email also
Satisfactory
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Unsatisfactory
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Name: BSBWOR501 – Assessment Version: V.2019.1 Last Reviewed: January 2019

BSBWOR501 – Assessment
TASK B – MULTIPLE CHOICE
INSTRUCTIONS:
•
Each multiple-choice question has four responses.
•
You are to answer all questions.
•
There is only
one
right answer.
You work as the store manager for Kingfisher Garden Centre, NSW. Look at the tasks pre-
sented to you in questions 1 to 7. Use the 3D system (dump, delegate and do) and Kingfisher
Garden Centre ’ s organisational chart, located in the ‘ Additional Resources ’ folder in the Stu-
dent LMS, to help you choose actions which best facilitate competing demands. Then, answer
the remaining questions on how you could best prioritise and manage your time.
1. Research new WHS legislation, review store policies and procedures to ensure compliance.
Dump
☐
Delegate
☐
Deal ✓
x
0.
1.
1.
1.
1.
1.
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Name: BSBWOR501 – Assessment Version: V.2019.1 Last Reviewed: January 2019

BSBWOR501 – Assessment
2. Forecast future budget and sales figures for the Trade Centre.
Dump
☐
Delegate ✓
x
Deal
☐
0.
1.
1.
1.
1.
1.
3. Attend a grand opening of a local beauty salon.
Dump ✓
x
Delegate
☐
Deal
☐
0.
1.
1.
1.
1.
1.
4. Plan store renovation and extension.
Dump ☐
Delegate
☐
Deal ✓
x
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Name: BSBWOR501 – Assessment Version: V.2019.1 Last Reviewed: January 2019

BSBWOR501 – Assessment
0.
1.
1.
1.
1.
1.
5. Choose new dairy supplier for the Warblers Café and Convention Centre.
Dump
☐
Delegate ✓
x
Deal
☐
0.
1.
1.
1.
1.
1.
6. Conduct performance counselling with underperforming Operations Manager.
Dump
☐
Delegate
☐
Deal ✓
x
0.
1.
1.
1.
1.
1.
7. Read and forward email jokes and petitions.
Dump ✓
x
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Name: BSBWOR501 – Assessment Version: V.2019.1 Last Reviewed: January 2019

BSBWOR501 – Assessment
Delegate
☐
Deal
☐
0.
1.
1.
1.
1.
1.
8. You have the following tasks to deal with today. Which would you do first?
Respond to an invitation to the work end of year party
☐
Read and approve next year’s budget
☐
Delegate resolving computer system failure to IT ✓
x
0.
1.
1.
1.
1.
1.
9. You have the following tasks to deal with today. Which would you do first?
Research ways to improve service
☐
Resolve a complaint from a VIP customer ✓
x
Approve staff holiday leave requests
☐
0.
1.
1.
1.
1.
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Name: BSBWOR501 – Assessment Version: V.2019.1 Last Reviewed: January 2019

BSBWOR501 – Assessment
1.