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Questions to keep customers these questions help you

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QUESTIONS TO KEEP CUSTOMERSThese questions help you keep a monitor of your relationship withyour clients.When asking them depending on the answers they willlet you know if you are in danger of losing them or the relationship isstrong.How do you feel we are helping you the most? Why though?What type of changes do you feel we could make to help youachieve even greater results?What goals would you like to see us help you get to within the nextquarter/year?How do you see us being different than your former vendor youwere working with? Why do you feel like we are though?How could we make your life easier? Tell me more …In what ways do you feel we could improve that would help youon your end?
Level21Would you be open to giving me some advice on how we coulddo better for you?What do you feel we are doing the best for you that’s helping youget where you want to go?QUESTIONS ABOUT YOUR POTENTIALCUSTOMERS/“EXTERNAL CUSTOMERS”These questions get them to think of losing their customers if they donot have your solution. These questions would NOT be used for everyindustry however. They would only be directed to prospects who havesignificant contact with external customers.Can you go over who your most valuable customers are for yourcompany?What’s the typical customer look like for you?How would your clients measure success from doing business withyou? Why’s that though?What would they expect from you as far as results so they don’t gosomewhere else?Have your clients expectations changed over the last few years? Inwhat way?How do you see their expectations changing over the next fewyears?What are you doing now to make sure you keep these clients fromgoing somewhere else?What would be the main reasons why your customers go with youover someone else?What’s the main reasons why some ofyour prospects go withyour competitors over you? Why do you feel they do that? Hasthat had an impact on you? In what way? Do you want to changethat?

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Term
Spring
Professor
N/A
Tags
Decision Making, 2007 singles

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