Luis Anderson Rocha da Silva_S40059313_Manage Quality Customer Service_Assessment Number1.docx

B at colesworth we respect the consumer respecting

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b At Colesworth we respect the consumer, respecting all contracts that we make, guarantee that what we say about any product it's true, we don't try to play with any consumer by false statement of safety of any product or service. c We follow the standards of conduct for a fair dealing between Colesworth and consumers, measures and rules put in place to regulate the industry. d Making sure that our workers have a safe place to do their jobs properly is one of the priorities at Colesworth, so we need to follow all procedures to guarantee it, not only workers but consumers as well that may visit our show room, make a safe place for all of them it's top priority.
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e Principle of Respect for autonomy, the principle of beneficence, the principle of non- maleficence and principle of justice. This impact Colesworth in how in make business, in a way to how treat not only consumers but our internal staff daily, for example we can not only respect the autonomy of our consumer but treat our employees different. 2 Public Relations at Colesworth have a big attention inside the company because it deals almost that directly with our consumers, sharing with them the news about our products and very important to bring back to Colesworth what the consumer want from us and expectations. The product promotion works close with PR, because can make easier the job for them when you demonstrate your product in front of the consumer, all advantages to buy with us.
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  • Winter '16
  • Jared Smith
  • quality customer service, Colesworth

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