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List and explain four of the communication characteristics that create a confirming communication climate. Provide at least one specific example of an action that typifies each characteristic. Answer will vary.Adler - Chapter 05 #125Topic: Interpersonal Skills and Success126.
Discuss guidelines for offering effective praise. Explain why each guideline is important. Answer will vary.Adler - Chapter 05 #126Topic: Sharing Feedback127.
Choose three pairs of adjectives from Gibbs' categories of messages that evoke defensiveness or reduce defensiveness. For your three chosen categories, explain the meaning of each term and illustrate with an example. Answer will vary.Adler - Chapter 05 #127Topic: Sharing Feedback128.
Discuss guidelines for offering constructive criticism. Explain why each guideline is important. Answer will vary.Adler - Chapter 05 #128Topic: Sharing Feedback129.
Briefly describe a situation when you responded defensively to criticism. Draw on your text's guidelines for responding constructively to criticism to explain at least three changes you could have made to respond more effectively. Answer will vary.Adler - Chapter 05 #129Topic: Sharing Feedback130.
Why is it important to apologize for your mistakes? Describe five elements of an effective apology. Answer will vary.Adler - Chapter 05 #130Topic: Sharing Feedback131.
Identify several examples of uncivil behavior that might occur in the workplace. Does the encoder always know that their behavior will be considered uncivil? Why or why not? Why is it advisable to reduce uncivil behavior? Answer will vary.Adler - Chapter 05 #131Topic: Dealing with Difficult People and Situations
Outline four possible responses to bullying. What are some possible advantages and disadvantages of each approach? Answer will vary.Adler - Chapter 05 #132Topic: Dealing with Difficult People and Situations133.
Compare two types of sexual harassment. Give an example of each. Then, suggest at least five actions you could take if you were ever the victim of sexual harassment. Which action would you try first? Why? Answer will vary.Adler - Chapter 05 #133Topic: Dealing with Difficult People and Situations134.
Conflicts may be about the topic at hand, the process being used, relational issues, or ego/identity issues. Describe each type of conflict, and illustrate each one with a brief example. Answer will vary.Adler - Chapter 05 #134Topic: Managing Conflict