6. Capitalizing on Workforce Diversity
As diversity grows in both society and the workplace, interacting and communicating with your
coworkers will present specific challenges and rewards. It is important to be sensitive to the diverse
backgrounds of your coworkers and to understand how to navigate an increasingly diverse workplace.
Which of the following are appropriate strategies for communication in diverse workplaces? Check all
Work with others like you.
Develop healthy bias.
Build on similarities.
Make fewer assumptions.
Learn about your cultural self.
Use stereotypes to understand others.
Successful communicators learn about their cultural selves and seek diversity training to understand
the value of differences between cultures. They try not to make assumptions based on their own
cultural understandings but instead to build on similarities.
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Read the following scenarios, and choose the best answer for the following questions.
At a team meeting, your manager addresses some of the discord between your team members and
suggests that your team should work individually instead of as a group. She asks if anyone has an
opinion on the subject. You know that there are often tough times when working in a group, but in the
end your team always produces great results.
What could you say to convince your manager to keep your team working together?