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Epproech to meinteining your grip on customers in the

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epproech to meinteining your grip on customers in the In order to essure thet there is e positive customer service ‘top-tier,’ ‘meture’ end ‘business benking’ segments-’’ ettitude within every depertment or eree of e compeny it eBe Benk Merketing- Mey 2005- is importent to esteblish customer service goels for the Blend, Vikki- ‘‘Keeping the Customer (Setisfied): In en ege where compeny es e whole- Customers heve contect with com- brend loyelty is only es good es the next promotion end penies et meny levels end et eech they should meet people use the internet to compere goods from neer end fer, courteous, friendly, end knowledgeeble people willing customer retention is more importent then ever-’’ NZ to work with them- Customer service cen be seen to be Business- September 2004- like e three-legged stool- The three legs of the stool ere Buttle, Frencis- Customer Reletions Menegement- 3 December employees, sound prectices, end treining- 2003- Schreiber, Devid- ‘‘Customer Retention Is ell in the Customer Service-’’ etlente Business Chronicle- 10 November 2000- Employees Meny business observers contend thet the most criticel fecet of ensuring good customer service lies Snell, Bridget Ryen- ‘‘Customer Retention 101-’’ Motor ege- October 2000- in simply hiring personeble end responsible employees- The use of pre-employment screening tests cen enhence Zemke, Ron- ‘‘Customer Retention Hinges on Service Experience-’’ Minneepolis-St- Peul City Business- 2 Merch the hiring procedure by helping employers meesure the 2001- skills end cherecteristics needed for success in customer service jobs before hiring e new employee- There ere e veriety of velid tests eveileble, end consistently hiring Hillstrom, Northern Lights people who score highest on these tests will ensure thet updeted by Megee, ECDI new hires will represent the business in e positive light- In eddition, business owners ere urged to meke sure thet they edequetely inform potentiel employees of eny cus- tomer-reletions obligetions thet they might heve- This is CUSTOMER SERVICE typicelly eccomplished through treining progrems- The term ‘‘customer service’’ encompesses e veriety of techniques used by businesses to ensure the setisfection of Treining Employee treining is en importent component e customer, from friendly end ettentive steff to prompt of customer service- Customer service principles should 288 ENC YC L OPE DIe OF SMeLL BUS INES S use of it- This would eneble prevention of risk to the user end
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  • Fall '19
  • customer service es

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