Isare a qualitative research technique in which

8)
________ is(are) a qualitative research technique in which phenomena of interest involving people, objects, and/or
activities are systematically observed and documented.
8)
_______
A)
Mixed methods research
B)
Behavioral research methods
C)
Product research methods
D)
Observational research methods
9)
________ is NOT one of the four general ways of organizing observations.
9)
_______
10)

Which type of research did a Swiss chocolate maker use to study the behavior of "chocoholics"?
10)
______
11)
What type of observational research is a sales manager using when she examines records of sales calls to determine how
frequently salespeople make cold calls?
11)
______
12)
The manager of a large financial call center listens in to the customer service representatives' calls. This is an example of
what type of observational research?
12)
______
A)
Covert observational research
B)
Direct observational research
C)
Structured observational research
D)
Overt observational research

13)
A researcher identifies beforehand exactly which behaviors are to be observed and recorded; all other behaviors are
ignored. The type of observational research that this represents is ________.
13)
______
14)
Which of the following describes the type of observational research in which no restriction is placed on what the observer
notes and all behavior in the episode under study monitored?
14)
______
15)
A web camera is placed in a daycare center playground area to observe how small children use the playground
equipment. This is an example of ________.
15)
______