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You must include the following when designing the document:consider safe work practices which includes ergonomic requirementsopen a new file by selecting correct technology and appropriate software applications apply knowledge of functions and features of current computer applications (most updatedsoftware and device to be used)Refer to the given “Sample: Rough Draft of Customer Feedback” below. Follow theinstructions and modify the document and incorporate relevant adjustmentsbased on theorganisational requirements throughapplying basic design principlesapplying consistent formattingHM_ICT Business Documents Assessment I_v2, Last Updated 29/06/19 Page 11of 18
T-1.8.1using appropriate stylesusing accurate layoutsproofreading – spelling, grammar using check documents optionsMust include the required specifications as required by the Owner as given the “SpecificationTable” aboveEnsure document design is consistent with business requirements– logo, colours, ABN, fonts,size, images, layout and presentationidentify, open relevant PNG File (.png) or BMP File (.bmp) or jpeg logo image file to embedwithin the document as advised. Use suitable format. Resize as per requirementensure to enter information in a well-organised manner to make best use of presentation andappearance of information good use of accurate questionnaires to be used and with good visual presentation, easilyreadable and ease of understandingapply any modification to information modified if required (however must consult withappropriate personnel)compare with sample and specification list to check requirements are being metensure to generate file and record according to task with correct file name of “ACA CustomerFeedback Survey 2019”save the document in two formats (which can be saved within the e-library of the business)one in PDF format using the printing function - check proofreading prior conversionsave as a work.docx print only 1 (one) copy the survey and submit as an attachment with this assessment, mustinclude your name and student numberemail the both electronic copy (word and PDF) to your Assessor, with a file name“2019XXXXX- Student Name - ACA Customer Feedback Survey 2019” Please refer to Marking Guide in Appendix 1<Attach your produced document after the “Sample: Rough Draft of Customer Feedback”>HM_ICT Business Documents Assessment I_v2, Last Updated 29/06/19 Page 12of 18
T-1.8.1“Sample: Rough Draft of Customer Feedback” LOGO MUST BE GIVEN HERE ACA Restaurant Café Customer Satisfaction Surveyour restaurant café pays great care and consideration towards providing our customers with the best food and table service We would appreciate the time in completing our customer satisfaction survey. Thank you for your support!Food QualityVery poor Poor fair good excellent FreshnessDiversity of menuNew special itemService Qualityvery Poor poor Fair good excellentResponse time of the staffPoliteness of the staffProduct Knowleedg of staffInterior hygieneThe way the food is servedPrice levelsvery Poor poor fairgoodexcellentHow can we improve our service much beter , please provide us with your valuable comments?