You must include the following when designing the

You must include the following when designing the document:
 consider safe work practices which includes ergonomic requirements
 open a new file by selecting correct technology and appropriate software applications
 apply knowledge of functions and features of current computer applications (most updated
software and device to be used)
 Refer to the given “Sample: Rough Draft of Customer Feedback” below. Follow the
instructions and modify the document and incorporate relevant adjustments based on the
organisational requirements through
 applying basic design principles
 applying consistent formatting
HM_
ICT Business Documents Assessment I_v2, Last Updated 29/06/19
Page 11 of 18

T-1.8.1
 using appropriate styles
 using accurate layouts
 proofreading – spelling, grammar using check documents options
 Must include the required specifications as required by the Owner as given the “Specification
Table” above
 Ensure document design is consistent with business requirements– logo, colours, ABN, fonts,
size, images, layout and presentation
 identify, open relevant PNG File (.png) or BMP File (.bmp) or jpeg logo image file to embed
within the document as advised. Use suitable format. Resize as per requirement
 ensure to enter information in a well-organised manner to make best use of presentation and
appearance of information
 good use of accurate questionnaires to be used and with good visual presentation, easily
readable and ease of understanding
 apply any modification to information modified if required (however must consult with
appropriate personnel)
 compare with sample and specification list to check requirements are being met
 ensure to generate file and record according to task with correct file name of “ACA Customer
Feedback Survey 2019”
 save the document in two formats (which can be saved within the e-library of the business)
 one in PDF format using the printing function - check proofreading prior conversion
 save as a work.docx
 print only 1 (one) copy the survey and submit as an attachment with this assessment, must
include your name and student number
 email the both electronic copy (word and PDF) to your Assessor, with a file name
“ 2019XXXXX- Student Name - ACA Customer Feedback Survey 2019”
Please refer to Marking Guide in Appendix 1
<Attach your produced document after the “Sample: Rough Draft of Customer Feedback”>
HM_
ICT Business Documents Assessment I_v2, Last Updated 29/06/19
Page 12 of 18

T-1.8.1
“Sample: Rough Draft of Customer Feedback”
LOGO MUST BE GIVEN HERE
ACA Restaurant Café Customer
Satisfaction Survey
our restaurant café pays great care and consideration towards providing our customers with the best food and table service We would appreciate
the time in completing our customer satisfaction survey. Thank you for your support!
Food Quality
Very poor Poor fair good excellent
Freshness
Diversity of menu
New special item
Service Quality
very Poor poor Fair good excellent
Response time of the staff
Politeness of the staff
Product Knowleedg of staff
Interior hygiene
The way the food is served
Price levels
very Poor poor fair good excellent
How can we improve our service much beter , please provide us with your valuable
comments?