Although good communication may increase

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differences between people or erase the hurt of betrayal. Although good communication may increase understanding and help us solve problems, it will not fix everything. We should also realize that the idea of talking things through is distinctly Western. Not all societies think it’s wise or useful to communicate about relationships or to talk extensively about feelings. Just as interpersonal communication has many strengths and values, it also has limits, and its effectiveness is shaped by cultural contexts. Interpersonal Communication Effectiveness Can Be Learned It is a mistake to think that effective communicators are born, that some people have a natural talent and others don’t. Although some people have extraordinary talent in athletics or writing, those who don’t can learn to be competent athletes and writers. Likewise, some people have an aptitude for communicating, but all of us can become competent communicators. This book and the course you are taking should sharpen your understandings of how interpersonal communication works and should help you learn skills that will enhance your effectiveness in relating to others. 6.3.5. STEPS TO ACHIEVE EFFECTIVE INTERPERSONAL COMMUNICATION AT WORK Anyone can master interpersonal communication. There are few people who are naturally good at it. For most people, it takes conscious effort and practice to master this skill. Here are 7 steps to achieve effective interpersonal communication at work today! Start With Self Awareness Do you know how well you communicate right now? What works and what doesn’t? If you don’t know, gather feedback so you can know your strengths and weaknesses. Use the rest of this list to help with your self-assessment. Always Keep the Other Person in Mind For any instance of interpersonal communication, plan out your approach ahead of time. Start with the other person in mind Try your best to put yourself in their shoes and figure out what might be their mindset, sensitivities, and how they may receive your words. Effective interpersonal communication can only happen if you understand where the other person may stand. Determine Your Desired “Win - Win” Outcome The outcome of any conversation must be a “win - win,” as not all outcomes you desire are good for the relationship. For example, you may want to prove that you are right, but that would mean the other person need to be proven wrong. You may win the argument, but lose the relationship. That’s not a good outcome.
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82 GATHER THE FACTS While facts can’t be the only focus of your conversation, you need the facts to keep the discussio n as unbiased as possible. It’s hard to resolve anything if all you have is “he said she said.” Practice a Calm Approach/Tone This will require the most time, especially if you are emotional about the situation. You need to calm down first, and then communicate with an open tone.
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