links A ________ is an information system that supports the sharing of content among networks of users. social media information system (SMIS) A ________ is content structure that has emerged from the processing of many user tags in social media folksonomy ________ is the application of social media to facilitate the cooperative work of people inside organizations. Enterprise 2.0 ________ is the dynamic social media process of employing users to participate in product design or product redesign. Crowdsourcing ________ is the use of information technology to support the sharing of content among networks of users. Social Media ________ measures the frequency that someone who clicks on an ad makes a purchase, "Likes" a site, or takes some other action desired by the advertiser. Conversion rate The more technical an organization, the ________ the social policies more lenient Most SM applications earn their revenue through ________. advertisements A person who reads, consumes, and observes activity in one social medium and then broadcasts it in some other medium is called a(n) ________. active lurker The primary risk of peer-to-peer support in the context of social media and customer service is ________. loss of control Responding to problematic content on social networking sites is best reserved for when the problematic content ________. has caused the organization to do something positive as a result SM communities differ from communities in the past in that they are ________. formed based on mutual interest Social capital, unlike traditional capital, ________.
sometimes depreciates and at other times appreciates with time A social media policy used by hyper-social organizations is a statement that ________. delineates employees' rights and responsibilities The storage of ________ differentiates SMIS from Web site applications connection data A student invests money and time in a business administration course. In this example, the student invests in ________. human capital To an organization, the ________ is the likelihood that an entity in a relationship will do something that benefits the organization.
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