Name Name of the assignment criteria Use Expertise A TRUE or FALSE property

Name name of the assignment criteria use expertise a

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Name Name of the assignment criteria. Use Expertise A TRUE or FALSE property that applies to assignment criteria that are skills. It specifies whether expertise codes are stored for the skill. If so, Assignment Manager uses the expertise code to match the assignment object to people.
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Basic Configuration for Siebel Assignment Manager Process of Creating Assignment Criteria for Use in Assignment Rules Siebel Assignment Manager Administration Guide Version 8.1, Rev. A 143 The set of assignment criteria attributes in an assignment criterion determines the set of list columns that appear in the Values list. One list column appears in the Values list for each assignment criteria attribute in the assignment criteria. In Siebel Tools, as Figure 23 shows, the Account Wildcard assignment criteria (the Account Name assignment criteria with a display name of Account Wildcard) has an Account Name and a Site Name list column in the display of its child Value records. Both the Account Name and Site Name list columns correspond to the Account Name assignment criteria attribute. If there were more assignment criteria attributes for this assignment criterion, each would have a list column in the Values list. The Score list column is automatically provided, and the Expertise Code list column appears in this instance because the assignment criteria has a Use Expertise property setting of TRUE. Composite Criteria Assignment criteria attributes make it possible for a single assignment criterion to consist of multiple attributes, known as composite criteria. For composite criteria, all the attributes must have a 1:1 relationship and should refer to the same base table record. For example, the Account City-State-Country is a good composite criterion because San Mateo (city) resides in the state of California (state) and California resides in the U.S. (country). All of these attributes are stored on the same record in the same table. NOTE: It is not possible to create composite criteria with attributes based on different tables. This task is a step in “Process of Creating Assignment Criteria for Use in Assignment Rules” on page 134 . To create an assignment criteria attribute 1 Start Siebel Tools. 2 In the Object Explorer, expand the Assignment Criteria object, and select the Assignment Criteria Attribute object. 3 In the Assignment Criteria window, select the assignment criteria for which you want to enumerate assignment attributes. Figure 23. Assignment Criterion with Child Assignment Criteria Attributes Account Name assignment criterion Account Name assignment criteria attribute
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Basic Configuration for Siebel Assignment Manager Process of Creating Assignment Criteria for Use in Assignment Rules 144 4 Lock the project for the object by choosing Tools, then Lock Project (or Alt+L).
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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