50%(2)1 out of 2 people found this document helpful
This preview shows page 20 - 22 out of 24 pages.
which goals to set, consider these four areas where better business processes will add value. From the managerial perspectives, the management needs to implement the following strategies:Define business processes: Process maps provide the foundation for how work gets done andinsights into what can be done to improve it. By defining and deploying strong business processes, an organization engages its employees in a valuable way, distributing responsibility and accountability closer to the work itself.Improve the customer experience: Behind every unhappy customer lays a broken business process. Improving the customer experience begins by aligning internal business processes to deliver better external customer outcomes. By systematically studying customers, an organization can build robust business processes that consistently meet their needs.
Anas KhanVTI19369BSBMGT617Reduce costs: By understanding cost drivers, an organization can improve its costs effectiveness. These costs come from four basic areas, including inputs, conversion, people, and supporting overhead. When organizations operate through strong standard business processes, the costs of goods and services become transparent, which facilitates visible and sustainable improvement.Improve process efficiency: Efficiency defines the extent to which a process performs relativeto its full potential. Greater efficiency comes by delivering a greater output of goods and services relative to the assets required for that purpose. Less efficient organizations operate at a competitive disadvantage.Improve resource productivity: productivity of those assets is derived from the ratio of outputs produced by the process relative to the resources required to produce those outputs. Assets include people, tools and equipment, facilities, information technology, and intellectual property. Few actually measure the extent to which assets serve their intended purpose. Organizations acquire assets with the express purpose of using them to produce profits. Reduce response time: By understanding the business processes that produce and deliver products and services to a satisfied customer, an organization can systematically analyze the time and activities behind that value creation. By removing non-value-added tasks and time,any organization can dramatically reduce cycle times. An organization that builds consistent capability to deliver a faster response will enjoy a preferred position with customers.Share good news and pass on feedback both good and not so good:The reward felt by the frontline workforce when not only your customers are satisfied, but their customers are delighted, cannot be underestimated when this is passed on. Make sure there is a regular channel for feedback to the cleaning teams. Do not be afraid to share feedback that requires improvement as long as this is done in a way that allows teams to address these suggestions and measurably improve. These feedback loops empower teams and make them feel more influential on service levels delivered.