We study the problem and find that our class followed

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We study the problem and find that our class followed the national guidelines. We explained to her that she didn't look too surprised we were refunding the casual regular cost, she 'd think about it. Moderately John Roberts He came at 6:00 a.m. on Monday, Wednesday and Friday and found out we were open at 6:15 a.m. and our opening methods are very sluggish, he paid for a year's membership and wants his money back We thanked him about letting us know about the late opening, we would implement some randoms visits to ensure our personnel it’s opening at 6:00am and we will negotiate with out staff to arrive 15 minutes before 6:00 am Satisfied. - Discuss what workplace policies and procedure are available and how they are relevant to the issues and complaints raised. The customer service policy must respond to these grievances because, whatever their role, every employee interacts with our customers, every employee affects the customer. The staff must be smiling, polite and courteous with all of our clients, promoting with pride the brand bounce fitness. It is important in cases like the phone is ringing, avoid that this one rings more than 3 times, transfer the calls correctly. In these complaints, the Customer Service Standard Policy will also apply, LMD_3.1_BSBMGT516 & BSBCUS501 Assessment Tools Version 3 Dated: 15 July 2020 Page 28 of 105
ASSESSMENT TASKS Qualification: BSB51918 Diploma of leadership and management Cluster: LMD 3.1 Manage quality customer service and facilitate continuous improvement Units: BSBCUS501 Manage quality customer service BSBMGT516 Facilitate Continuous Improvement Student’s ID: YERLY ALEJANDRA GONZALEZ ROMERO Assessor’s name: Please ensure assessor name is inserted because of bounce fitness, it always seeks to provide the best service to the customer, process any requirements they have in the most timely manner possible, and bounce fitness will always treat each customer with honesty and integrity, meaning that every complaint bounce fitness will be easily understood. Complaints policy also apply to these complaints due to this is the way how we can identify, investigate, record, inform, respond and escalate every of them to make the customer satisfaction with our centres grow every day because of the improvement that we can do, through their complaints or their issues in our services. - Discuss if the policies are still current or do they need updating The complaints policy and procedure looks pretty accurate with the service that we are looking to serve to our customer and it is totally excellent to deal with the complaints, handle, and solve them. We also can say that this policy it is up to date and there is no need to modify or make any suggestion on this one. The customer relationship management policy globally looks pretty good but we need to improve some things like the communications with the customer, for example, we need to include some social media communication, because that’s how our range of customer can easily communicate with them and we need to be pretty efficient with this other

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