the effective delivery of care Communicative problems Lack of finance Insufficient space in the care environment Fear of making changes because of scrutiny by supervisors and managers Physical issues
Provide service delivery within a quality framework 3.3 Regularly review procedures for service delivery to reflect industry best practice and relevant legislative changes
Provide service delivery within a quality framework 3.4 Regularly review procedures for service delivery to reflect the changing aspirations, needs and preferences of the person with disability
Reviewing care procedures You are encouraged to carry out regular reviews of your organisation and ensure that the principles of person-centred practice are being followed The care that you provide should be specific to the requirements of each disabled person The carers should follow common policies and person-centred procedures Your organisation should remain flexible and implement any changes necessary for individual satisfaction.
Consider these ways of evaluating person-centred care: Self-assessment Observation Client feedback Benchmarking against other care organisations
Personal empowerment The aim of person-centred care should be to empower the disabled individuals and give them the opportunity to live the fullest lives possible This will then increase the self-esteem and ability for people to participate in their community and everyday life Policies on empowerment will determine how you approach disadvantaged people in these areas and work with them to redress the balance and create opportunities.
Supporting people with disability to express their ideas and opinions: Role modelling Training Provision of information to support views Connecting individuals with lobbyists and people with appropriate expertise Assistance with preparation of reports/submissions and speech writing.
Changing aspirations, needs and preferences Regular reviews should be scheduled for the identification of any necessary changes to the care plan You may arrange training for preferred types of employment or identify the need for different types of medication Realistic action plans should be created to meet the developing aspirations, needs and preferences of the disabled individuals.
Skills and Knowledge Activity
Major Activity This activity should take anywhere between 1-2 hours to complete and can be found at the end of your workbook. Your instructor will let you know whether they wish for you to complete it in session time or your own time.
Summary and Feedback Did we meet our objectives? How did you find this session? Any questions?
Congratulations! You have now finished the unit… ‘Develop and provide person-centred services’
- United Nations , 1g, systems