Key performance reduction in operation costs of

Key performance
Reduction in operation costs % Of reduction in
operation costs
Increase in revenue % Increase in revenue
Reduction in cost of mailing Amount delivery on mails
Reduction in marketing costs % Of reduction in
marketing costs
Reduction in recruitment costs % Of reduction in
recruitment costs
Question 6

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [email protected] Website:
Educating for Excellence
a)
Balanced scorecard template
KRA KPI Targets Results
Financial
$781,000
$200,000
Staff $400,000
Additional Marketing $300,000
Additional training $51,000
Recruitment $30,000
Profit target
Customer satisfaction Time to handling customer Less than 10 minutes
Internal business process Number of products
distributed by team
20% increase in third quarter
a)
Company name: BBQfun
Name of person developing the plan:
Who was consulted as part of this plan?
Name: Sam Lee Position: Operational
Manager
Risk Identified: Management of intellectual property (IP)
Strategies/ activities to minimise the risk By when By whom
Reviewing and improving sales strategy
- Website Design
- Checkout Queue Times - Payment Flow
- Shop Location - Search Engine Optimization
consider using Google Ad words to get
some quick relevant traffic and to find out
15/11/2015 Sam Lee

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000
Adelaide Campus: Level 3, 21-23 Rundle Mall, Adelaide SA 5000
Hobart Campus: Ground Floor, 116 Murray St, Hobart TAS 7000
Tel: [phone] Fax: [phone]
Email: [email protected] Website:
Educating for Excellence
which keywords work best to increase sales.
Implementing effective sales processes
- Defining customer buying processes and
preferences
- Validating and documenting effective sales
process, selling stages, and activities to
align with buyers
15/11/2015 Sam Lee
Providing sales productivity tools
- Enabling easier sales process execution
through the use of CRM-integrated tools
and streamlined reports
- Providing guided selling applications with
embedded learning and reinforcement
based on winning sales practices
15/11/2015 Sam Lee
b)
Company name: BBQfun
Name of person developing the plan:
Who was consulted as part of this plan?
Name: Kim Chen, Riz Mehra, Peter Mifsud, Sam Lee Position: Operational
Manager
Risk Identified: Management of intellectual property (IP)
Strategies/ activities to minimise the risk By when By whom
Allocate sufficient resources for purchasing of
licensed or copyrighted resources. Insufficient
fund allocation would lead to difficulty to acquire
intellectual property which migt create legal
15/11/2015 Riz Mehra, Kim Chen

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Australian Ideal College
RTO No.: 91679 CRICOS Provider Code: 03053G ABN: 15 126 592 756
Sydney Campus: Level 7 & 8, 75 King St, Sydney NSW 2000