respected. Treat your customers like you would want to be treated. Addressing customers’ needs will make them realize how much your company values their business and are willing to take care of their wants and needs. When you take care of your customers they are more willing to advertise publicly to increase your sales. As a customer there are many reasons that you may have that made you want to leave a company either the lack of service, you moved, or competition. Many surveys have been taking and the number one reason given by customers for not returning for repeated business is employees’ attitudes. Customers don’t have to take such disrespect when they could go somewhere else and get treated like a human being. In order for this not to happen to any companies first and foremost you have to hire the right people and give them the correct training that they need to keep your customers coming back and bring in new ones. The lack of respect giving to a customer is not acceptable in any business. When you train your people correctly it makes it easy to take care of customers in any type of situation. Another reason customers leave is because of dissatisfaction with a product or departments within the organization. When a customer is dissatisfied you need to take the proper steps to get to the bottom of the situation. Listen to your customer; find out what is bothering them by letting them express their displeasure. Acknowledge that you hear their complaint and
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- Spring '13
- Customers, Customer Relations and Servicing, Customer Satisfaction and Customer Loyalty