Communication to every level how does each employee contribute to the

Communication to every level – how does each employee contribute to the mission/vision  “The difference between the group and the leader is not lack of strength, lack of knowledge, but rather lack of will, unless you maintain discipline and enforce it, you are a potential failure” – Vince Lombardi Leaders Create

 Life’s 6 rules Success

 Classic Example - Total Quality Management “Improve quality and you automatically improve productivity. You capture the market with lower prices and better quality. You stay in business and you provide jobs. It’s so simple.” W. Edwards Deming Founder of TQM Putting Leadership into action

 A management process directed at establishing organized, continuous process improvement activities, involving everyone in an organization, in an integrated effort to improve performance at every level. What is Total Quality Management?

 Commitment to quality at the highest levels  Customer focus. Meeting or exceeding customer expectations.  Continuous improvement  Fact-based management. Measuring and monitoring what is done.  A focus on improving processes  Open decision making.  Teamwork and participation  Systematic problem solving.  Doing the right thing right the first time  Leaders walk the walk.  Sound Familiar? Simple Guidelines

 TQM rejected by worker’s unions in USA in 1940’s  Established as basis for industrial rebirth in Japan in 1950’s  1970 – Japan the WORLD leader in quality manufacturing surpasses the U.S.  1980’s – Ford motor company adopts same principles – posts then-highest earnings for a U.S. company ever. Results

 Southwest Airlines – empowered people to do the right things  Phil Knight – invested last 3 million dollars to pay for a celebrity endorsement of his sneakers…  Walt Disney was fired by a newspaper for “lack of creativity”  Steve Jobs founded Apple in 1976, was fired in 1985, “rebought” company in 1996..  In the last 3 years, there are 11 ASU EXW grads that now own or operate their own business enterprises Other Leaders that revolutionized companies

 How do you enforce your leadership? ◦ Imposition – generally done from the outside ◦ Emergence – rises from the group  Are there situations where one or the other is better?  Keep in mind leadership is a reciprocal process…those who lead, and those that choose to follow. Instilling Leadership

 Leader – sees an opportunity and puts change n motion, the leader looks outward (trends, competition, best practices) ◦ Advancement of the Business  Manager – follows the guidance of a leader and sees how to structure things to make the change possible, managers look inward (processes, systems, people) ◦ Development of People What are the Differences??

 Can they be the same? ◦ Sometimes they are or have to be ◦ Advantages  Connection  Deeper knowledge/understanding  Quicker decision making ◦ Disadvantages  Conflict of interest  Big picture vs. small details  Generally different personalities Leadership vs.