Each weekday drivers will telephone an interactive voice response IVR

Each weekday drivers will telephone an interactive

This preview shows page 103 - 106 out of 182 pages.

Each weekday, drivers will telephone an interactive voice response (IVR) application to learn whether they need to be tested. Telephone callers will use a personal identification number and a password to identify themselves to the IVR application. We are hiring an IVR consultant to develop this part of the solution. We want a new Web application that drivers can use in addition to the IVR application. This new application should provide all the functionality of the IVR application. However, we do not yet know if a typical driver has Internet access, so this part of the solution does not need to be completed immediately. Vice President of Sales and Marketing We want to begin a pilot program of the solution in three months. However, we are currently investigating a corporate merger. The new revenue stream provided by this solution will increase our corporate valuation. Therefore, if the merger negotiations continue, we want the pilot program to begin sooner. Users Trucking Supervisor The key to random drug testing is surprise. Currently, a driver on job probation expects to be tested only once each calendar month. A driver who is test on the first day of the month might
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Exam Name: Analyzing Requirements and Defining Microsoft .Net Solution Architectures Exam Type: Microsoft Exam Code: 70-300 Section Name: Case Studies + Practice Questions Section No: A, B Case Studies: 16 Total Questions: 251 Page 104 of 182 decide to use drugs for the next few weeks. Therefore, we want to set an average interval between tests, but we also want to ensure that individual test dates cannot be predicted. We have two main objectives. We want to be able to monitor program compliance throughout the month, and we want to be able to view drug test results as soon as Trey Research completes its testing process. Business Process Drug Tests Currently, the standard drug test looks for 18 substances. Each substance has an associated status. The three possible status are None, Trace, and Detected. Compliance A driver is in compliance with job probation when the following conditions are met: • The driver telephones the IVR application every weekday morning. • The driver submits to drug testing on specific days. • The driver’s drug test results are negative.
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Exam Name: Analyzing Requirements and Defining Microsoft .Net Solution Architectures Exam Type: Microsoft Exam Code: 70-300 Section Name: Case Studies + Practice Questions Section No: A, B Case Studies: 16 Total Questions: 251 Page 105 of 182 Questions & Answers
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