4 Facilitators shall be required to submit a comprehensive report about the

4 facilitators shall be required to submit a

This preview shows page 6 - 11 out of 18 pages.

4. Facilitators shall be required to submit a comprehensive report about the training and the participants. The report shall contain highlights of the training, the facilitators’ observations and their recommendations on how the managers will be able to support the training. 5. In order to encourage employees to demonstrate the desired behaviors, merit points shall be added to their performance appraisal as a result of the completion of their forward agenda. There will also be additional merit points given to managers for successfully coaching their direct reports to demonstrate the behaviors the participants learned in the training. 6. HR shall encourage the use of various learning approaches to suit the participants’ learning styles. We shall allocate budget for purchase of needed books and other forms of self-paced learning media to help learners who prefer those approaches. Employees may opt-out of traditional classroom approaches, and use other learning sources. When they are ready, they will be asked to prepare a forward agenda as a result of their learning through the mode they chose and go through the same process as those who attended classroom training. 7. Line Managers and HR shall partner in maintaining individualized training plan to ensure that individuals are following their respective plans for achieving their career goals in the 6
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company. Management may opt to send a participant to a public seminar if they deem this as the most suitable way to address the training need provided that the participant and remain subject to completing forward agenda at the end of the training. 7
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ORGANIZATIONAL INITIATIVES THAT REQUIRE TRAINING SUPPORT HRD shall prioritize the implementation of learning interventions needed to support the following initiatives. 1. Service Quality enhancement – As the company aims to attract and sustain customers, the need to make them happy becomes critical. The company recognizes that the quality of service given not only by front liners to our external customers but by everyone in the organization to their internal customers have impact on quality of service; hence customer satisfaction. It is therefore important to device a training and development plan that will ensure demonstration of desired service behaviors by everyone in the organization, from frontline to back office to members of management. 2. Team Culture Building – The Company recognizes our success depends on our ability to demonstrate collaboration, commitment, accountability and focus on results. In order to make this happen, the company needs to; 2.1. sharpen the leaders’ skills in the ways of leading teams; 2.2. establish norms for team interaction and collaboration 2.3. improve everyone’s ability to communicate openly in an environment of assertiveness; 2.4. equip everyone with tools they can use to creatively solve problems or improve performance; and 2.5.
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  • Spring '19
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  • Management, Relationship of Training With Organizational Change Management, Mr. Edwin C. Ebreo

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