For spoken communication one can use colloquial form

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Organizational Behavior: Science, The Real World, and You
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Chapter 8 / Exercise 2
Organizational Behavior: Science, The Real World, and You
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For spoken communication, one can use colloquial form of language, while for written communication a particular style of writing and grammatical rules must be observed. Facial expressions and bodily gestures can be used in spoken communication. They help the communication to happen easily, while one can communicate with others through words only in written communication. Given below is a letter and a conversation. Read these two exchanges and compare the spoken conversation with the written letter and list the differences between both forms of communication in terms of vocabulary, style, level of formality and grammar. Letter Abel Merry Weather Delta Communications Trivandrum – 1 Henry Stater Asst. Manager Insurance Com. Cochin – 2 17 th October 2006 Ref: Insurance Policy No. 0079928178 Dear Mr. Henry, Many documents regarding my insurance policy no.0079928178, have been lost from me. The policy reaches its maturity this month itself. I request you to freeze my account bearing the number given above. The documents have been missing from 8 th Jan, 2010. Please take immediate action, to stop forgery and misappropriation regarding policy. Yours sincerely Abel Merry Weather Conversation between two persons about loss of insurance policy papers…….
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Organizational Behavior: Science, The Real World, and You
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Chapter 8 / Exercise 2
Organizational Behavior: Science, The Real World, and You
Nelson/Quick
Expert Verified
School of Distance Education Communication Skills in English 116 Abel: Can you tell me what procedures I must follow to freeze my account Henry: Why do you want to freeze your account? Able: I lost all my documents regarding my insurance policy Henry: Ohh! When did you lose it? Abel: The documents have been missing from 8 th Jan, 2010 onwards Henry: Ok, your decision is correct. Better you freeze your account. Otherwise there will be bitter consequences. Abel: I know. That’s why I need to freeze it, to avoid forgery and misappropriation regarding policy. Henry: Ok, I will help you Abel: Thank you Exercise – I Rewrite the following spoken dialogues in written form or vice versa. a) What’re the contact details? (Spoken) ……………………………………………………….. ………………………………………………………………………………….. b) Help me understand, what’s meant by ‘Design communications Management’? (Spoken) ………………………………………………………... …………………………………………………………………………………………… ……………………………………………………………………….. c) You need to consult a cardiologist if your mother is suffering from acute Cardiac pain (written)……………………………………………………………………………………. .. ………………………………………………………………………………………… ……………………………………………………………………………………..

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