tivity or bias the authors trust that the professionalism of the interviewers

Tivity or bias the authors trust that the

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tivity or bias, the authors trust that the professionalism of the interviewers reduced this intrinsic characteristic to a minimum. References Alonso-Almeida MM (2012) Water and waste management in the Moroccan tourism industry: the case of three women entrepreneurs. Women Stud Int Forum 35:343 353 Alonso-Almeida MM, Bremser K (2013) Strategic responses of the Spanish hospitality sector to the financial crisis. Int J Hosp Manag 32:141 148 Alonso-Almeida MM, Rodriguez-Antón JM (2011) Organisational be- haviour and strategies in adoption of certified management systems. An analysis of the Spanish hotel industry. J Clean Prod 19:1455 1463 Alonso-Almeida MM, Rodríguez-Antón JM, Rubio-Andrada L (2012) Reasons for implementing certified quality systems and impact on performance: an analysis of the hotel industry. Serv Ind J 32:919 936 Alvarez-Gil MJ, Burgos-Jiménez J, Cespedes-Lorente JJ (2001) Analysis of environmental management, organizational context and perfor- mance of Spanish hotels. Omega 29:457 471 Bagur-Femenias L, Llach J, Alonso-Almeida MM (2013) Is the adoption of environmental practice a strategic decision for small service companies? An empirical approach. Manage Decis 51(1):41 62 Barclay D, Thompson R, Higgins C (1995) The partial least squares (PLS) approach to causal modeling: personal computer adaptation and use as an illustration. Technol Stud 2:285 309 Black K (2012) Impact-range performance analysis and asymmetry anal- ysis for improving quality of Korean food attributes. Int J Hosp Manag 31:535 543 Blanco E, Rey-Maquieira J, Lozano J (2009) Economic incentives for tourism firms to undertake voluntary environmental management. Tour Manag 30:112 122 Briggs S, Sutherlanda J, Drummond S (2007) Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector. Tour Manag 28:1006 1019 Carmona-Moreno E, Cespedes-Lorente J, de Burgos-Jimenez J (2004) Environmental strategies in Spanish hotels: contextual factors and performance. Serv Ind J 24:101 130 Chan WW (2009) Environmental measures for hotels environmental management systems ISO 14001. Int J Cont Hosp Manag 21:542 560 Chan ESW, Hawkins R (2010) Attitude towards EMSs in an international hotel: An exploratory case study. Int J Hosp Manag 29:641 651 Chan ESW, Wong SCK (2006) Motivations for ISO 14001 in the hotel industry. Tour Manag 27:481 492 Choi G, Parsa HG (2006) Green practices II: measuring restaurant man- agers psychological attributes and their willingness to charge for the Green Practices . J Food Bus Res 9:41 63 Clark D (1999) What drives companies to seek ISO 14000 certification? Pollut Eng Int Summer 7:14 15 Climent S (2010) La calidad y su coste. Cont Dir 11:145 171 Côté R, Booth A, Louis B (2006) Eco-efficiency and SMEs in Nova Scotia, Canada. J Clean Prod 14:542 550 Cuatrecasas L (2010) La competitividad de los procesos productivos de acuerdo con un enfoque de gestión. Análisis de las pérdidas de productividad. Cont Dir 11:39 62 Dahlmann F, Brammer S, Millington A (2008) Environmental manage- ment in the United Kingdom: new survey evidence. Manage Decis 46:264 283 Enz CA, Siguaw JA (1999) Best hotel environmental practices. Cornell

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