Like the definition of the NEN 2748 underlines, facility management is a function that is for the promotion of success of the core process of an organization. When the FM profession just came up, that was not immediate the case. However, along the many developments, it became a general management function as a crucial part of the organization. The definition that is important in this research is the one that is accepted by the NEN. The reason for that is that the success and effectiveness of the core process of the organization is underlined here. It also emphasizes the integration of processes. In this research the focus is on the added value of the organization that is caused by the introduction of facility management. In this research it of high importance to elaborate on what is facility management and what is not. In the definition of the NEN 2748 is clearly defined what is facility management. It’s about the management of processes of facility functions in an integrating way. Therefore it can be concluded that Facility management IS NOT: only the attendance of facility functions within an organization that are managed individually by an existing department. The important criterion of facility management is the integration of the processes of the facility functions which are management by separate facility management department. 1.2 Project Background “Almost all executives report that facility management makes a positive impact on their organization's productivity and financial bottom-line. However, six in ten think of their facilities as a cost of doing business or a resource that enables the organization to function. Seven in ten executives say facility management is a recognized profession, but many feel that it is not appreciated except in times of trouble.”( , Views From the Top...Executives Evaluate the Facility Management Function, 2005)
13 Facility Management is becoming an essential tool for more and more organizations. It becomes an important strategy for cost reduction and the success of an organization. There are many publications and books that underline that fact. The measurement of performance is one of the most prominent features of modern life extending as it does through politics, economics, business, education and sports. From the money supply to the golf score, measurements play a key role in determining our actions and influencing our behaviour. Much time can be wasted in measuring the inconsequential, but when the right measure is taken and compared with results from elsewhere the influences can be powerful indeed, particularly when differences are marked (Kincaid 1994). Traditionally measures of real estate performance are primarily financially based. With these measures some indication of financial performance and savings after introducing FM is given, but other aspects that help to demonstrate added value are left out(Redlein, Schauerhuber et al.
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