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To provide you with an opportunity to recognise how to review changes in internal and external environments and integrate findings into planning for quality service.What impact can changes to management and organisational structure have on planning for quality service?Describe three examples of advantages of internal recruitment.HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
offers and supply is how able the business is to make available what the consumer needs.Activity 1C checklist – for assessorThis should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for theactivity or if reassessment is required.Learner’s nameSunita LamaAssessor’s nameKabir ZamanUnit of Competence(Code and Title)SITXCCS008 Develop and Manage Quality Customer Service PracticesDate(s) of assessmentHas the activity been answered and performed fully, as required to assess the competency of the learner?Yes No(Please circle)Has sufficient evidence and information been provided by the learner for the activity?Yes No(Please circle)CommentsProvide your comments here:The learner’s performance was:Not yet satisfactorySatisfactoryIf not yet satisfactory, date for reassessment:Feedback to learner:HA_SITXCCS008_Learner Workbook V2.0_7Dec2017
Learner’s signatureS.lamaAssessor’s signatureActivity 1DEstimated Time10 MinutesObjectiveTo provide you with an opportunity to establish how to provide opportunities for staff to participate in development of customer service practicesIn what situations can you include staff members in the development of customer service practices?