Your senior management need to be convinced that your plan will deliver what you say it will deliver before they commit to it. With that in mind, write a detailed report to outline how you will monitor and review progress including: a) What existing organisational systems and reporting processes will you use to monitor the plan’s progress (including the cost control systems) who will have responsibility for monitoring the plan. (Answer in 100-150 words.) Students’ Assessment Pack – BSBMKG517 Manage operational plan Version 1: 18 July 2018 Page 84 of 96

b) Who will have responsibility for monitoring the plan? (Answer in 50-100 words.) Many team members will have responsibility for monitoring and evaluation activities in a humanitarian response. Therefore it is important that a member of the response team is assigned to the function of coordinating monitoring and evaluation activities. This is usually a full time position. It is critical that the CO’s M&E unit is closely involved with the response team from the very outset of the humanitarian crisis. Thus ideally, the response M&E team should be led from the onset (including during needs assessments) by the CO’s M&E coordinator. Where this capacity does not exist, it is important for the CO to appoint or recruit a M&E Coordinator for specifically for the humanitarian operation as quickly as possible. During a fast onset or large scale emergency the CARE emergency response roster can identify and mobilize additional capacities especially during the surge and scale- up phases. In certain cases the M&E Coordinator function can be combined with the function of leading Accountability and Learning initiatives – the MEAL (Monitoring, Evaluation, Accountability and Learning) approach (see CARE’s commitment to Quality and Accountability in Humanitarian Programming ). Students’ Assessment Pack – BSBMKG517 Manage operational plan Version 1: 18 July 2018 Page 85 of 96

c) How you will ensure that the performance monitoring used is ‘balanced?’ (Answer in 100-150 words.) Question 2: Develop a new template that you will use to report on the plan’s financial performance. Include sample data to demonstrate its use. (Answer in 150 – 200 words.) Students’ Assessment Pack – BSBMKG517 Manage operational plan Version 1: 18 July 2018 Page 86 of 96

Question 3: Scenario: Six weeks after implementing your operational plan, your plan’s performance is in the red zone. The budget is overspent by 15% and the planned increase in productivity is not happening. Senior management is looking to you to get your plan’s performance back on track. a) What are you going to do about this performance shortfall? (Answer in 50-100 words.) b) What role does mentoring and coaching play in supporting individuals and teams to use resources more effectively, economically and safely? (Answer in 100-150 words.) Students’ Assessment Pack – BSBMKG517 Manage operational plan Version 1: 18 July 2018 Page 87 of 96

c) If you decide to change the operational plan, what is the signoff process? (Answer in 100-150 words.) Question 4: What is an operational plan? Explain in details. (Answer in 100-150 words.) Students’ Assessment Pack – BSBMKG517 Manage operational plan Version 1: 18 July 2018 Page 88 of 96