Students name students id unit name manage personal

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STUDENT’S NAME:STUDENT’S ID:
UNIT NAME: MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENTUNIT CODE: BSBWOR501We will take this information and develop a feedback mail message. Jason agreed to come back at our next meeting to review our proposed feedback message.In the last few minutes of the meeting an employee talked about getting some feedback as aresult of a Help Desk reorganization. He asked about doing a survey now (before the reorganization) and then one later down the road. Manager suggested that if we already know what the problems are, it wouldn't serve any purpose to do a survey now. A later survey that outlined what we are doing now, and asking how we can do better, wouldbe more productive. Having an easy format card available for people to fill out after they have received service can be good thing, but Manager said we might get only negative responses. Another approach is to ask people to take a few seconds to fill out a card after they receive aservice and drop it in a locked box.PROFESSIONAL DEVELOPMENT PLANS.NO.OBJECTIVESKILL & COMPETENCYTIME FRAME/DEADLINESELF ASSESSMENTFEEDBACK & EVALUATION1Achieve the sales targetEnhance the negotiation skills.Develop the communication skills.Within a period of 2 monthsAverage6/102Looking-up customer satisfactionResolving customerqueriesConsidering suggestionsWithin 1 monthGood8/103Maintain qualityCheck for quality assuranceUpdate changesWithin 2 weeksGood7/104Review the innovationsCheck for innovation and changesUpdate changes wherever requiredWithin 1 weekAverage6/10STUDENT’S NAME:STUDENT’S ID:
UNIT NAME: MANAGE PERSONAL WORK PRIORITIES AND PROFESSIONAL DEVELOPMENTUNIT CODE: BSBWOR501CUSTOMERFEEDBACKCustomer complaints -Not all significant customer issues may not always be recorded / captured in the complaints system. Additional customer feedback / compliments are also recorded, and satisfaction continues to be monitored via surveys as documented below.Customer Satisfaction (CSAT) monitoring and results- higher focus on environmental issues and waste management.Customer communication process and feedback received found to continue be positive. In addition to the satisfaction monitoring method outlined above, positive customer feedback continues to be logged. Policy on communication of significant environmental aspects is documented. In general, a good level of Customer satisfaction continues to be perceived with the service and products. This is also supported by the level of interestin the utilities market.PROCESSPERFORMANCEANDPRODUCT/ SERVICECONFORMITYKey realization and support processes continue to be noted as:Enquiry Management, Order Win and Contract Review.

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