These discussions can be done as a group such as you the supervisor and the

These discussions can be done as a group, such as you, the supervisor and the client, or could be part of a tiered system, in which you talk to the client and other colleagues, where applicable, then take the results of these discussions to the supervisor and decide on a course of action. It is important that the manner in which you participate in the discussion supports client self-determination. Self-determination is when a person is free to make their own decisions regarding aspects of their life. To a client, this could mean being able to choose: •How they would like to receive care and support •What they would like to eat •What they would like to wear •What they would like to do •Where they want their care and support to lead When working with or discussing with a client, you should always promote the fact that they have self-determination and are free to make many, if not all, of their own choices; this will remind them that they are in control of their own lives and the direction they are going in and will reinforce notions of independence and autonomy.

CHCCCS015 –Provide individualised support ©2016 Aurora Training Institute 41 Version4_040419 4. COMPLETE REPORTING AND DOCUMENTATION 4.1.Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols 4.2.Comply with the organisation’s informal and formal reporting requirements, including reporting observations to supervisor4.3. Identify and respond to situations of potential or actual risk within scope of own role and report to supervisor as required4.4. Identify and report signs of additional or unmet needs of the person and refer in accordance with organisation and confidentiality requirements 4.5. Complete and maintain documentation according to organisation policy and protocols4.6. Store information according to organisation policy and protocols

CHCCCS015 –Provide individualised support ©2016 Aurora Training Institute 42 Version4_040419 4.1 –Maintain confidentiality and privacy of the person in all dealings within organisation policy and protocols By the end of this chapter, the learner should be able to: •Locate organisational guidance on client confidentiality and privacy •Recognise the requirements for maintaining client confidentiality and privacy Confidentiality Confidentiality and privacy are important aspects of care. Confidentiality must be applied to clients’ personal information, including financial and medical details. This is required by law and serious consequences are applicable to any individual or organisation found to be in breach of confidentiality laws and requirements. You should be trained in these laws and procedures in relation to your role. There are cases where confidentiality can be broken: •If the person is at serious risk of harm •Where there is an imminent, serious threat to the public or a specific person •Where there is a police request for information under the Police Powers and Responsibilities Act 2000 •