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3. Use task conflict beneficially•Communication-process by which information is shared between team membersoCommunicator issues-§Communicators must be competent (be able to encode and receivemessageseffectively)§Emotions andemotionalintelligence canplay a major rolein how someoneinterprets amessageoNoise-§Things that obstruct the ability to send or receive messages§Can be physical or figurativeoInformation richness-amount and depth of information that gets transmitted in amassage§Face-to-face is the richest medium to use§Depends on the task and message for the amount of richness needed§Active listening- being engaged, asking questions§Nonverbal communication-anything you use to communicate w/o words•Facial expressions, inflection and tone•Only a small percent of the message content is the actual words, therest is non-verbaloNetwork structure- the pattern ofcommunication that occurs regularly amongeach of its members•Centralization- allcommunication goes throughone or only a couple people•Decentralization- communicationgoes through everyone andeveryone is in the loop§All channel-communication goes through everyone, highly decentralized§Circle-sort of like sequential interdependence, playing telephone as a kid§“Y”-sort of a hybrid between all channel and wheel§wheel-communication goes through only one person, highly centralized•when work is simple and straightforward- centralized communicationworks best
•when work is complex and difficult- decentralized communicationworks best•members prefer decentralized because they feelin the loop•Team states-specific types of feelings and thoughts that coalesce inthe minds of team members as a consequence of their experienceworking togetheroCohesion-when team members develop strong emotionalbonds with each other, can foster high levels of motivation andcommitment to team§Not always a good thing•Groupthink-associated with feelings of overconfidence about theteam’s capabilitiesoVIDEO: SECRET OF MY SUCCESS-groupthink happens whenMichael J. Foxx said their ideas, he was also being the devil’sadvocateoPotency-degree to which members believe that the team can be effective across avariety of situations and tasks§High potency- members are confident in their team§Low potency- members begin to question the goals of the teamoMental models-the level of common understanding among team members withregard to important aspects of the team and its tasks§Can anticipate what other members needoTransactive memory-refers to how specialized knowledge is distributed amongteam members that results in an effective system of memory for the team§Members need specialized knowledge and a memory of who has whatspecialized knowledge•Importance of Team ProcessesoPerformance and commitment are not tothe organization but to the team itself andfuture tasks to be complete by the teamoModerate positive relationship betweenteamwork processes and team performanceo