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Managers and payroll officers also need to be aware

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Managers and payroll officers also need to be aware of situations thatcould affect the payroll, both internal and external.Legislation changes: rates for tax, Medicare levy, orsuperannuation could change, related information in the payrollsystem need to be updated in time.Employees could be eligible to a pay rise after working certainyears in the organisation. Payroll registers need to be updatedaccording to orgnisational policies.Employees could join or withdraw from an Union that union feeneeds to be adjusted from their payroll.
11. How do you deal with salary, wage and related enquiries inaccordance with organisational policy and procedures? Pleaseensure you include an explanation on legislative requirements,methods of handling inquiries, communicating appropriately, theresources to handle inquiries and support from the ATO includingthe online tax calculator.
Version 1.0RTO: 41422CRICOS: 03590D9 |P a g e
the response in standard form. All inquiries should be relied in aprofessional way immediately, whether through email, face to face, or inwriting.Communicating appropriately: Payroll related inquiries could involvesome professional term to be explained. In such cases, it is important tobe able to communicate clearly and explain these terms, such as PAYGwithholding, tax offset, to employees in plain words. we also need to beaware of culture differences and language barrier to find the mostsuitable way to communicate.Resources to handle inquiries: To reply to inquiries with accurateinformation, we will need access to employees’ documents to supportour response. We will need documentations like timesheets and relevantpayrate; allowance claim sheets; deduction related documents, andbasis calculations of gross pay.Support from ATO: ATO website provides a range of materials that couldhelp both organisations and individuals to understand the process ofpayroll. Individuals could also use online tax calculator to estimateamount of tax that should be withheld by their employers.12. How do you process declaration forms for new and existingemployees in accordance with Australian Taxation Officerequirements?

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