Managers and payroll officers also need to be aware

Managers and payroll officers also need to be aware of situations that
could affect the payroll, both internal and external.
 Legislation changes: rates for tax, Medicare levy, or
superannuation could change, related information in the payroll
system need to be updated in time.
 Employees could be eligible to a pay rise after working certain
years in the organisation. Payroll registers need to be updated
according to orgnisational policies.
 Employees could join or withdraw from an Union that union fee
needs to be adjusted from their payroll.
11. How do you deal with salary, wage and related enquiries in
accordance with organisational policy and procedures? Please
ensure you include an explanation on legislative requirements,
methods of handling inquiries, communicating appropriately, the
resources to handle inquiries and support from the ATO including
the online tax calculator.
Version 1.0
RTO: 41422 CRICOS: 03590D 9 | P a g e

the response in standard form. All inquiries should be relied in a
professional way immediately, whether through email, face to face, or in
writing.
Communicating appropriately: Payroll related inquiries could involve
some professional term to be explained. In such cases, it is important to
be able to communicate clearly and explain these terms, such as PAYG
withholding, tax offset, to employees in plain words. we also need to be
aware of culture differences and language barrier to find the most
suitable way to communicate.
Resources to handle inquiries: To reply to inquiries with accurate
information, we will need access to employees’ documents to support
our response. We will need documentations like timesheets and relevant
payrate; allowance claim sheets; deduction related documents, and
basis calculations of gross pay.
Support from ATO: ATO website provides a range of materials that could
help both organisations and individuals to understand the process of
payroll. Individuals could also use online tax calculator to estimate
amount of tax that should be withheld by their employers.
12. How do you process declaration forms for new and existing
employees in accordance with Australian Taxation Office
requirements?