11 Update your deployment with the new configurations For instructions see Step

11 update your deployment with the new configurations

This preview shows page 131 - 133 out of 314 pages.

11 Update your deployment with the new configurations. For instructions, see Step 1 on page 156 in “Updating Your Siebel Assignment Manager Deployment with New Configurations” on page 155 . NOTE: Other than recompiling the siebel.srf file, there are no additional administrative tasks required for this procedure. For more information about when to recompile, see “Updating Your Siebel Assignment Manager Deployment with New Configurations” on page 155 and Using Siebel Tools . Enabling Assignment Objects for Skills This topic is part of “Configuring Assignment Objects” on page 126 . Siebel Assignment Manager uses standard skills or custom expertise values to compare an object being assigned directly to a person when processing assignment rules. Assignment Manager criteria and skills are related transparently in the Siebel Data Model. Skills are extensions to attribute data stored in designated skill and skill item tables. At a high level, you can think of an assignment criterion as a skill, and each criteria value as a skill item, as shown in Figure 20 . The Skill Table and Skill Item Table properties are child and grandchild tables, respectively, of the assignment object used to store skills, and skill items for assignment objects that are not stored as columns in the parent table itself. The S_EMP_SKILL employee skill table is used to store skills possessed by employees, such as languages spoken, product expertise, and so on. For example, for an employee who speaks English and Spanish, there is one record in the employee skill table that specifies the skill name as Language. There are also two records in the child S_EMP_SK_IT employee skill item table that correspond to this skill record: one record for English, and another record for Spanish. Figure 20. Assignment Criteria and Skills Comparison
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Siebel Assignment Manager Administration Guide Version 8.1, Rev. A Basic Configuration for Siebel Assignment Manager Configuring Assignment Objects 132 Several objects are preconfigured for skills: Account, Activity, Campaign, Employee, Opportunity (Revenue), Service Request, and so on. By default, sales objects do not use skills. Using Siebel Tools, you enable skills for other assignment objects by configuring the object’s Skill Table and Skill Item Table properties. NOTE: Before enabling skills for an assignment object, make sure the Skill Table assignment object property exists in the Siebel Data Model. To enable assignment objects for skills 1 Start Siebel Tools. 2 Select the assignment object for which you want to enable skills. a In the Object Explorer, click Workflow Policy Object, and then in the Workflow Policy Objects list, query for an object. b In the Object Explorer, click Assignment Object. 3 Lock the project for the assignment object by choosing Tools, then Lock Project (Alt+L).
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  • Summer '16
  • Oracle
  • Management, Sales, Siebel Assignment Manager, Siebel Assignment Manager Administration Guide

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