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31. Salespeople who use a mobile office are not as efficient as those who work out of a stable office. Answer: FalseLearning Objective: 06-04Topic: Knowledge of Technology Enhances Sales and Customer ServiceBlooms: Remember AACSB: Technology
Level of Difficulty: Easy Explanation: In their mobile offices, salespeople can stay in constant contact with their customers even when driving between cities or states. In some ways, a mobile office offers more efficiency than a typical office situation.32. In sales, the need for netiquette mostly arises when using text messaging. Answer: FalseLearning Objective: 06-04Topic: Technology EtiquetteBlooms: UnderstandAACSB: TechnologyLevel of Difficulty: MediumExplanation: Netiquette is the term used for etiquette on the Internet. In sales, the need for netiquette mostly arises when sending or distributing e-mail.33. The rules of netiquette encourage the use of all capital letters in e-mails that need to be communicated quickly. Answer: FalseLearning Objective: 06-04Topic: Technology EtiquetteBlooms: UnderstandAACSB: TechnologyLevel of Difficulty: MediumExplanation: Using all capital letters in an e-mail is the equivalent of shouting at the receiver, so normal capitalization rules should be followed. 34. When leaving a voice message, avoid stating your name or phone number more than once to save storage space on the user’s voice mail system. Answer: False Learning Objective: 06-04Topic: Technology Etiquette
Blooms: Understand AACSB: TechnologyLevel of Difficulty: Medium Explanation: It is important to be courteous when leaving a voice message for someone else. You shouldsay your name and phone number slowly at the beginning and ending of the message. This keeps the recipient from having to replay your message.35. In office settings, a salesperson should not use speakerphones unless it is required for a meeting. Answer: True Learning Objective: 06-04Topic: Technology EtiquetteBlooms: Understand AACSB: TechnologyLevel of Difficulty: Medium Explanation: It may be necessary to conduct a meeting over the telephone through a conference call. This should be the only reason a salesperson uses a speakerphone in an office setting. This prevents private information from being heard.Multiple Choice Questions36. Salespeople need to have selling knowledge for all of the following reasons EXCEPT: Learning Objective: 06-01Topic: Knowledge Builds Relationships
Blooms: UnderstandAACSB: AnalyticLevel of Difficulty: Medium