Question 10 why is customer service the key to long

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Question 10: Why is customer service the key to long-term success? Answer 10: Customer service in e-business or regular business determines the relationship with the customer. Companies that provide excellent customer service develop deep and long-term relationships with customers. They make the customer feel needed and cared about. In e-business, this is especially important because there are so many options for people and companies from which to choose. Good customer service practices also reduce costs that may arise from product returns and legal action. Questions and Answers Question #1 How is an e-Business plan different from a traditional business plan? An e-Business Plan is very similar to the business plan of a traditional mail order company, with or without a physical, retail location. Whether the e-Company is selling books, consumer products, information in the form of reports and papers, or services, all of the elements of a mail order business plan are used. These elements include products, locations, pricing, attracting customers, receiving payment, delivering the products and services, and providing after-sales services. Question #2 How is a domain name registered? A domain name is the name that you use in the URL for your Web site. A domain name is often the name of the company that owns the site, or it is a word or phrase that otherwise describes the site. The company should use a site name search company to identify available web site names. If a site is available, there is a fee to register the name (that is, to establish the URL) for a period of time. For a .com suffix on the address, the fees are $35 for one year or $70 for two years. For a .net suffix on the address, the rates are approximately $150 for five years and $299 for ten years. More information can be found at domain registration sites such as Question #3 Why do so many e-businesses fail? The difficult aspects of an e-Business include: The difficult aspects of an e-Business include Getting traffic to come to your web site;
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Getting traffic to return to your web site; Differentiating yourself from the competition; Getting people to buy something from your web site. Having people look at your site is one thing. Getting them to actually type in their credit card numbers is another. Integrating an e-commerce web site with existing business data (if applicable). According to an August 2000 survey conducted by PriceWaterhouseCoopers Management Consulting Services, the consulting division of an international accounting firm, "The survey highlights that the failure of the dot.coms to put the customer as number one is clearly a massive issue. Traditional companies' emphasis on fulfillment is the result of years of experience, whereas the dot.coms believe that strong marketing will persuade customers to log onto a website and order goods that never actually get delivered.
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