Professionalism 000 031 when you think of a pc

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Professionalism 0:00-0:31 When you think of a PC technician, hopefully you don't picture someone equipped with a pocket protector, thick glasses, and an arrogant attitude. Luckily, this stereotype is a thing of the past.However, as a PC technician it's still very important that you do everything you can to make the relationship between you and your client as pleasant as possible. In this lesson, we're going to go over some things you can do to optimize your client interactions and help create a new positive image of a PC technician. Make a Good First Impression 0:32-1:07 One of the best things you can do is make a good first impression. First impressions set the tone for the rest of your interactions with a client. If you show up late, unorganized and disheveled, you may be perceived as being unprofessional and inconsiderate. To make a good first impression, make sure you arrive on time and prepared, have all the necessary tools for the job and know what questions you need to ask the client. Dress professionally, this includes following any company dress codes. When you meet the client, introduce yourself and always ask permission before entering their home or office. This shows you respect them and their space. Communicate Effectively 1:08-1:58 Another thing you can do is have effective communication skills. Be tactful and clear when figuring out a problem or explaining what you are doing. Allow the client to speak and avoid interruptions. If a client explains something to you, restate what they said to avoid confusion. Avoid using jargon or slang. This is probably most important. Using highly technical terms and jargon will only confuse the client. Keep your language simple and take time to explain technical terms and issues in a way your client can understand. Make sure to clearly explain the problem and any repair options, including their advantages, disadvantages, costs, and how long the repair will take. Speaking of time, make sure you are realistic about how long the repair will take. When in doubt, overestimate. It's much better to have something fixed early than to have it fixed late. Show Respect 1:59-2:53 And above all else, treat your clients with respect. Never argue with them or become defensive.Realize the importance of your task and don't minimize their problems. Respect the client's work space. Always ask before moving items on their desk or making changes to their computer system. Be respectful of their computer desktop, and files. They may have confidential or private information stored on their computer that they don't want you seeing. So, do not poke around on their system. Only open files or browse the folders that are directly related to the problem you are fixing. Avoid distractions and interruptions, such as personal phone calls. Their time is just as important as yours. If you do need to answer a business call, asking clients for permission to do so will show them you respect them and their time.
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