administrators to spend less time compiling and consolidating data and more time analyzing data to inform business decisions • Enable more sophisticated monitoring and reporting to drive increased performance and the board’s more strategic decision-making, based upon actual financial positioning figures collated centrally and reported in real-time • Automate manual business processes, such as monthly financial report generation and salary alterations, to reduce cycle times and increase accuracy • Ensure alignment with current Oracle technology and services to set the foundation for adding new applications and features that meet the needs of the contact center provider Solutions • Reduced human resources payroll cycle from two weeks to just five days, through leaner monthly change updates and expanded self-service XCEED
236 “Our parent company Telecom Egypt has had an excellent experience with Oracle and Oracle E-Business Suite, which influenced our decision to choose the Oracle solution. Oracle offers the most powerful and flexible product portfolio for our customers. The finance and accounting functions demonstrate the strength we demanded. Implementation was rapid and cost-effective, and the ease of integration was unrivalled,” said Adel Ibrahim, ERP Supervisor, Xceed. Why Oracle • Upgraded to Oracle E-Business Suite Release 12.1.3 in just three months and with only nine days downtime, minimizing business disruption, maximizing productivity, and continuing Oracle technology alignment • Migrated and upgraded eight years of historical financial data with complete breakdowns of transactional records, enabling the company to make fiscal year data comparisons to improve decision-making capabilities • Used Oracle Human Resources Management System to build internal recruiters’ skills and refine recruitment processes, resulting in better applicant screening for high-attrition call-center roles, improved candidate tracking, and shorter recruitment cycles • Reallocated staff dedicated to manual payroll and human resources administration, enabling a greater focus on skilled functions, including data analysis and planning • Planned a rich future application roadmap to include Oracle Performance Management, Oracle Learning Management and Oracle Human Resources Analytics Xceed upgraded its Oracle E-Business Suite footprint from Release 188.8.131.52 to Release 12.1.3. The upgrade project consisted of five subprojects: operating system migration from Windows 2000 to Windows 2003 R2; upgraded database tier from Oracle Database 9i to Oracle Database 10g; upgraded application tier from Release 184.108.40.206 to Release 12.1.1; further upgraded database tier from Oracle Database 10g to Oracle Database 11 g ; and a final upgraded application tier from Release 12.1.1 to Release 12.1.3. Xceed completed the implementation in three months with limited downtime, ensuring business continuity.
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- Fall '16
- Oracle Corporation, United Arab Emirates, Oracle Applications, Oracle E-Business Suite, Oracle Business Accelerators