O if the student doesnt understand the assessment

o If the Student doesn’t understand the assessment, they can request help from the assessor to
interpret the assessment.
o Submit this document along with your assessment

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Assessment 3 – Role-play
Submission details
Student name
Student ID:
Submit this document with any required evidence attached. See specifications below for details.
Procedure
Resources required:
 XYZ Company plans, policies, and procedures
 Computer with internet connection and projector
 Operational plan prepared by student
Instructions for students:
1. This assessment will be conducted in a TAS College classroom in a simulated work environment with
access to the resources listed above.
2. You are to arrange a time to meet with your assessor and two classmates to perform the role-play.
3. Your assessor will form you into a group with two other students.
4. You will each take turns playing the role of the Call Centre Manager and present parts of your operational
plan to the other two students who will play the roles of team leaders.
5. When playing the role of team leader , ensure you ask questions and provide feedback to the Call Centre
Manager, thereby playing an active part in the role-play.
Make sure that your performance includes the following:
a. Consultation process
b. Resource requirements
c. Risk management
d. Recruitment strategy
e. Monitoring processes

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5. Your assessor will complete Observation Checklist II to record your communication and interaction skills
during each roleplay.
6. It is expected that each role play will take approximately 20 minutes.
7. You are to make sure that you have reviewed the Observation Checklist II before you commence your
presentation so that you are fully prepared and know exactly what is expected of you.
8. You must submit the completed Observation checklist II as well as role-play script or explanatory note or
presentation slides as evidence of this task.
9. At the completion of the roleplays, both the student and the assessor are required to sign and date
Observation Checklist II, verifying that they acknowledge the outcome for this assessment task and have
been provided with feedback from the assessor.
Submission details
 As a team manager you need to submit your explanatory notes or presentation slides for your role-
play.
 As a team leader you need to submit role-play script which should include all the questions you need
to ask to your team manager and feedback

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Observation Checklist II
Student name:
Observation date:
Parts of plan presented:
During the role-play as Call Centre
Manager, did student satisfactorily:
Comments (if any) Yes No
1. explain their plan?