Question 71 documentation is a substantial part of

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QUESTION:71Documentation is a substantial part of the evidence for Service Management What is abest practice relating to documentation?A. Documentation should be kept at least five years for auditing purposes.B. Documentation should be protected from damage due to IT related disasters.C. Documentation should be stored at a central place and be only accessible viaproceduresD. Documentation should refer to the requirements of ISO/EC 20000 for auditpurposes.Answer:B
QUESTION:72The Service Desk of supplier X continuous receives the same incident report. Thisconcerns the latest version of a client-server application. The problem no longer occursif the former version is re-installed. Because the cause of the incident has still not beentraced, the supplier decides to advise the customers to temporarily install the oldversion, if the problem occurs. What is this advice an example of?
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C
QUESTION:73What is the objective of the Security Management process?D
QUESTION:74What is the most common process that is associated with the Service Desk?C
QUESTION:75Problem Management is responsible for carrying out trend analysis of Incident volumesand types. What is the reason for this?A. to be able to charge to the correct users of the serviceB. to be able to provide reports to managementC. to prevent repetitive occurrence of IncidentsD. to provide input to the Capacity DatabaseAnswer:C
QUESTION:7623
What is the purpose of CobiT™?D
QUESTION:77Why is it important that the Service Desk attempts to link an Incident to a KnownError?B
QUESTION:78What must be included in a well defined Process structure?A
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Term
Fall
Professor
Mohammad Alizadeh
Tags
Management, Information Security, Information Technology Infrastructure Library

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