Patient satisfaction with advancements in information

This preview shows page 10 - 12 out of 17 pages.

Patient Satisfaction With advancements in information technology becoming more and more widespread one of the commonly overlooked byproducts is patient satisfaction in relation to the medical field. Two common complaints you are likely to hear while spending any amount of time in a doctor’s office are “Why is the doctor running so far behind?” and “I have been unable to get in touch with anyone at this office”. Let us address these one at a time. How are advances in information technology in turn advancing the potential of electronic medical records to improve efficiency during patient appointments? Due to the ever-growing popularity of smart phones and digital access it became important for patients and clinicians to be able to communicate with one another either from home or while the patient is out and about. There is an ever- growing potential for connectivity between patients and provider. “Examples of the growth of the mobile market includes mobile electronic medical records (EMRs) that are used by healthcare professionals (medical staff), personal health record (PHR) applications that patients can use to examine and control their own health data, and applications that allow direct patient control over particular diseases” (Kim, Lee, Hwang, & Yoo, 2015).
11 INFORMATION TECHNOLOGY WITH EMRs & EHRs Not only are these advances drastically reducing costs widespread over the hospital systems, they are also reducing some of the need for less critical appointments. Patients are able to ask their doctor a question at the push of a button or request a prescription refill. Not only that, but because they are able to ask some of their non-urgent questions without a face-to-face appointment it reduces the time at the end of the appointment where patients ask questions, which is usually the main cause of a provider running behind schedule. The Concerns of Standardization While there are countless ever-growing advancements in this particular field that are improving patient satisfaction and patient safety, there are several concerns. These concerns are not just on behalf of the patient either. These concerns range from the providers, nurses, techs, and even the coding specialists, just to name a few. Confidentiality is a huge concern on behalf of patients everywhere. With standardization becoming commonplace and their information being shared with the click of a button it can be daunting (Liu, Lio, Zhang, & Huang, 2012). As previously mentioned, we talked about patients and clinicians communicating with one another via mobile device. Clinicians have a growing concern that they will lose the human element. The face to face contact that can help put one’s mind at ease or help communicate an especially troubling diagnosis. When receiving information via a digital medium it is human nature to remain somewhat distant as this information is not physically tangible. There is no physical human being standing before you give this news to you. This can make one more susceptible to not take the recommendations as seriously or potentially even lead to denial of the diagnosis entirely. When being confronted by a healthcare professional, face-to-face, and they

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture

  • Left Quote Icon

    Student Picture