To earn 6201 acis avaya aura call center elite and

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To earn 6201 ACIS - Avaya Aura® Call Center Elite and Avaya Call Management System Implementation Credential:Avaya Aura® Call Center Elite Implementation and Configuration - Please choose one of the following:Classroom5C00091IAvaya Aura® Call Center Elite Implementation and C...32.00 hoursV-Classroom5C00091VAvaya Aura® Call Center Elite Implementation and C...32.00 hoursAvaya Call Management System Installation and Maintenance - Please choose one of the following:ClassroomATI00685IENCall Management System Installation & Maintenance16.00 hoursV-ClassroomATI00684VENCall Management System Installation & Maintenance16.00 hoursExam6201Avaya CC on Communication Manager and Call Management Implementation Exam2.00 hoursACIS - Avaya Aura® Contact Center CCT and Multimedia (ACIS - 6209)To earn 6209 ACIS - Avaya Aura® Contact Center CCT and Multimedia CredentialClassroom3608CAvaya Aura Contact Center Installation and Commissioning40.00 hoursClassroom3607CAvaya Aura Contact Center Multimedia Implementation24.00 hoursExam6209Avaya Aura® Contact Center CCT and Multimedia Implementation Exam1.50 hours
21P a g eAugust 27, 2012 V17.3 Contact CenterACIS - Avaya Aura® Contact Recording and Avaya Aura® Quality Monitoring (ACIS - 6207) (Retiring 10/20/12)To earn the 6207 ACIS - Avaya Aura® Contact Recording and Avaya Aura® Quality Monitoring Credential, take these courses:OPTION 1: New to Avaya Aura® Contact Recording and Quality Monitoring as well as experienced Avaya NES CRQM 6.5/7.0, take this course.Classroom3622CAvaya Aura Contact Recording and Avaya Aura Quality Monitoring Installation and Configuration40.00 hoursOPTION 2: For those Certified to install and support Avaya Aura® Contact Recording 10.0 / QM 10.0, take these courses:Web3625WAvaya Aura Workforce Optimization Implementation Delta from Avaya Contact Recording 10.0 to 10.13.00 hoursWeb3630WAvaya Aura Workforce Optimization Implementation Delta from Avaya Quality Monitoring 10.0 to 10.13.00 hoursExam6207Avaya Aura Contact Recording and Avaya Aura Quality Monitoring Implementation Exam1.75 hoursTo earn the ACSS - Avaya Contact Recording and Avaya Quality Monitoring credential:ACSS - Avaya Contact Recording and Avaya Quality Monitoring (ACSS – 3306)Implementation courses and exams:Web5C00636WAvaya Contact Recording and Avaya Quality Monitoring Administration6.00 hoursClassroom3622CAvaya Contact Recording and Avaya Quality Monitoring Installation and Configuration40.00 hoursAdministration courses and exams:Classroom3623CAvaya Contact Recording and Avaya Quality Monitoring Administration40.00 hoursMaintenance and Troubleshooting courses and exams:Classroom5C00637IAvaya Contact Recording and Avaya Quality Monitoring Maintenance and Troubleshooting24.00 hoursExam3306Coming Soon: Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Exam
22P a g eAugust 27, 2012 V17.3 Contact CenterACSS - Avaya Aura® Experience Portal with Proactive Outreach Manager (ACSS - 3305)To earn the 3305 ACSS - Avaya Aura® Experience Portal with Proactive Outreach Manager Implementation and Maintenance credential, take these courses:Administration courses:Web4C00101WAvaya Aura® Experience Portal Administration4.00 hoursWeb4C00074W

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Computer telephony integration, Call centre, Avaya, Avaya Certified Support Specialist

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