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2.Give surveys to patients and their family members asking how questions pertaining to their care.3.Develop a data bank on patient arrival and discharge times. 4.Develop a data bank to filter the number of patients versus staff daily to develop an average.5.Measure staff retention. Why is staff leaving or staying? Staff retention and quality care go hand and hand.E. Explain how a nurse can competently demonstrate leadership in each of the following areas:Promoting Quality Care: 1.Safe: Avoiding injuries to patients from the care that is intended to help them.2.Effective: Providing services based on scientific knowledge and best practice.3.Patient-centered: Providing care that is respectful of and responsive to individual patient preferences, needs and values, ensuring that patients' values guide all clinical decisions.4.Timely: Reducing waits and sometimes harmful delays for both those who receive and provide care.5.Efficient: Avoiding waste, including waste of equipment, supplies, ideas and energy.6.Equitable: Providing care that does not vary in quality because of personal characteristicssuch as gender, ethnicity, geographic location, and socio-economic status. (WHO 2020)Improving Patient Outcomes - 1.Hold self, and each other, accountable for decreasing preventable adverse events,
C489: SAT TASK 2 - C489 - RCA and FMEA10medication errors, and improving quality. Influencing Quality Improvement Activities - 1.Propose that more experienced colleagues help early-career nurses translate newly acquired quality improvement knowledge into action.2.Ensure adequate staffing levels and that nurses have sufficient release time to participate in quality improvement activities.3.Ensure nurses have access to an information technology infrastructure that provides meaningful, timely and actionable quality improvement data. (BHR 2020)RCA and FMEA - Demonstration of Nursing Leadership Qualities1.Nurse leader builds teamwork and collaboration.2.Nurse leader identifies needed changes.3.Nurse leader facilitates patient safety without assigning blame.4.Nurse leader identifies the cause, risk, and severity of error.5.Nurse leader is instrumental in making improvement plans.REFERENCES
C489: SAT TASK 2 - C489 - RCA and FMEA11Science of Improvement: Testing Changes. [online] Available at:[Accessed Feb. 17, 2020].-improvement-activities.html [Accessed Feb.18, 2020].[Accessed February 18, 2020].Failure Modes and Effects Analysis (FMEA) Tool. [online] Available at:[Accessed Feb. 18, 2020].[Accessed Feb. 18, 2020]