Table 59 Arguments for the Run External Workflow Policy Program Type Argument

Table 59 arguments for the run external workflow

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Table 59. Arguments for the Run External Workflow Policy Program Type Argument Description Executable Name Path and name of executable to run. For example, the executable launches from the Siebel Server. The executable can be a batch program. Command Line The command line to use. Include the parameters that you must pass to the executable. If passing multiple substitution parameters, then you must include a space between each parameter. For example: "[FirstName]"^"[LastName]" where: ^ is a space A substitution parameter that contains a space must be encased in quotes. The quotes are also passed as part of the parameter. For more information, see Siebel Object Types Reference . Execute Type Settings for Execute Type include: Wait. Workflow Policies waits for the external program to finish, then examines the return code of the external program. If the return code is not 0, then an error occurs. No Wait. Workflow Policies executes the external program in the background, then continues processing. The return code is not checked. When using a Visual Basic program that generates files, set Execute Type to Wait in order to avoid possible corruption of files. If Execute Type is set to No Wait, then Visual Basic attempts to write files twice, thus corrupting the data. Available Substitutions Dynamic fields that can be used as command line parameters. If the action executes, then the substitution value is populated with the value from the record that is in violation.
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Siebel Business Process Framework: Workflow Guide Version 8.1, Rev A Using a Predefined Workflow Policy Examples of Workflow Policy Programs That Are Predefined 388 Examples of Workflow Policy Programs That Are Predefined This topic includes examples of using predefined workflow policy programs. It includes the following topics: Example of a Workflow Policy Program That Manages the SR Close Date on page 388 Example of a Workflow Policy Program That Assigns an SR Owner on page 389 Example of a Workflow Policy Program That Escalates an SR on page 390 Example of a Workflow Policy Program That Sends a Quote by Using a Page on page 392 Workflow Policy Programs that Are Predefined for Siebel Marketing on page 393 . The examples use predefined workflow policy programs that are included with Workflow Policies. These programs can be viewed in the Object Explorer in Siebel Tools by choosing the Workflow Policy Program object. Example of a Workflow Policy Program That Manages the SR Close Date This topic gives one example of using a predefined workflow policy program to automatically close SRs (service requests) that are marked as resolved but not closed. You might use this feature differently, depending on your business model. Using this program, you can define a policy so that if a service request contains an activity of type Resolution, and if the service request is open for more than five days, then the service request close date is changed to the date for today. If the policy calls the workflow policy program, then the program enters the current system date into the Close Date field of the service request.
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  • Siebel Workflow, Workflow Guide

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