Has a good sense of timing. too long. May become overly accommodating and be reluctant to walk away. May need to smooth over everything. May take too long to get things decided. agreement. Poor conflict manager, trouble dealing with attack, contention or non-negotiable points. Poor listener. May hold back and be afraid to take tough stands. May not seek, or know how to, find common ground. May be too noisy and do too much damage to relationships. May not know how to be diplomatic, direct and polite. Innovation Innovation generally refers to Constantly look for new ideas and creative solutions. May err towards the new & reject the old. May undervalue people Doesn’t innovate. May not be open to the creative suggestions of others. Manage ICT Team, Assessment 1, v2.0 Page 21
T-1.8.2 Role Behaviours Examples of Behaviours; Skilled Overused Unskilled changing processes or creating more effective processes, products and ideas. For businesses, this could mean implementing new ideas, creating dynamic products or improving your existing services. Innovation can be a catalyst for the growth and success of your business and help you to adapt and grow in the marketplace. Being innovative does not only mean inventing. Innovation can mean changing your business model and adapting to changes in your environment to deliver better products or services. Successful innovation should be an in-built part of your Keep an open mind and challenge the status quo. Propose and communicate innovative ideas. Position and promote innovative ideas and proposals. Contribute to a culture of creativity and innovation. Support innovative ideas from others. they perceive to be less creative. May get too far out in front of others in thinking & planning. May be stuck in his/her comfort zone of tasks & methods of doing them. May be a perfectionist avoiding risk & fearing failures & mistakes. Manage ICT Team, Assessment 1, v2.0 Page 22
T-1.8.2 Role Behaviours Examples of Behaviours; Skilled Overused Unskilled business strategy, where you create a culture of innovation and lead the way in innovative thinking and creative problem solving. Innovation can increase the likelihood of your business succeeding. Businesses that innovate create more efficient work processes and have better productivity and performance. Customer Driven Offerings, plans, or strategies motivated by customer demand or expectations. Developing relationships with customers to determine their needs and then fulfilling these needs as best you can. Understanding your customer’s position both with your company and with their own customers. May be overly responsive to Customer demands. May be too willing to change established processes & timetables to respond to unreasonable Customer requests. May make too many exceptions & not form Doesn’t think of the Customer first. May be too focussed on internal operations & procedures.
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