75%(4)3 out of 4 people found this document helpful
This preview shows page 2 - 5 out of 5 pages.
6. What are the purposes of the grievance procedure? (2 marks) 7. What is 360 degree feedback? (2 marks) 8. Define these conflict resolution terms. (2 marks)
9. What signs of conflict can you look out for within an organisation that may indicate impending difficulties? (5 marks) 10. What are the four facts surrounding an incident you need to know when documenting it? (4 marks) 11. Who can you contact if you unable to resolve workplace incidents before escalation? (2 marks) 12. What are the five stages in the negotiation process? (5 marks)