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At year two benchmark, 75 percent of all surgical patients being discharged will have an appointment set up for a post hospitalization office visit within 2 weeks of discharge.Provide quarterly information displaying how many patients were schedulefor follow up Follow up with staff to ensure everyone has completed the training. Educate all staff on the new protocol at staff meetings.At year two benchmark, 75 percent of all surgical patients being discharged will have an appointment set up for a post hospitalization office visit within 2 weeks of discharge.Educational sessions quarterly will be completed in department regarding follow up Appointments. Praise
16Running head: HEALTH BUSINESS AND FINANCIAL MANAGEMENT appointment prior to discharge and how many kept that appointmentBased upon these results I would work closely with the most successful physicians making them change leaders training and share their tips with their peers.By the three year, all of the surgical patientswill have an appointment before their discharge time for a post hospitalization office visit within 2 weeks. At this point I would share patient satisfaction scores andwill be given to the identified departmentsthat are highly successful in scheduling follow appointments. Re-education if needed based upon changes to the protocol.By the three year, all of the surgical patientswill have an appointment before their discharge time for a post hospitalization office visit within 2 weeks. A yearly presentation on patient satisfaction scores, HCAHPS scores and re-hospitalization rates
17Running head: HEALTH BUSINESS AND FINANCIAL MANAGEMENT HCAHPS score with each department director as well as financial and reimbursement data.Re-education if needed based upon changes to the protocol.Ongoing education to all new staff during the onboarding processes. Updated trainings as needed for departments that are failure to schedule appointments. B3. Quality outcomes in patient care and reimbursementQuality OutcomesMaximize ReimbursementLower incidence of post hospitalization complication for better patient over all outcomesIncrease patient satisfaction for the care and service they received.Increases collaboration between the Lower readmission ratesImproved patient satisfaction score and HCAHPS scoresImproved trust in community which will increase the hospital censusDecreased costly post – operative
18Running head: HEALTH BUSINESS AND FINANCIAL MANAGEMENT different interdisciplinary team regarding management of post-operative complications and disease management.Improved education regarding the importance of follow-up visitcomplications B5. Ethical clinical and business practicesClinical ethical and business practices are fused into the action plan through Beneficence andNon-maleficence. Beneficence is an action that is done to benefit of others. By preventing harm, assisting other and keeping patients safe is a part of ethical practice. Beneficence is apparent