Discuss some of the key issues associated with cultural sensitivities in Mrs Nguyen’s situation. Suggest some approaches Mary may take to resolve the situation. Role Play Instructions: xForm group of two Student 1: Mary Student 2: Julie Resources required for Practical Assessment Appropriate workplace or simulated work placement where assessment can take place: xRelevant organization policy, protocols and procedures xEquipment and resources normally used in the workplace xWhere for reasons of safety, space or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible xIf the result of the assessment is Not Yet Satisfactory, you may be required to retake the assessment.
41 STAR_CHCDIV001_Student_Assessment_Workbook_2019_v2.0Practical Assessment Marking Form PC = Performance Criteria S = Satisfactory NYS = Not Yet Satisfactory N/A = Not AssPerformance CriteriaSNYSN/AComments/observationsReflect on own perspectives 1.Student supports own ability to work inclusively and with understanding of others 2.Asks open questions to encourage the person to engage 3.Uses open questions that allow person to express thoughts Diversity/inclusiveness and their benefits 1.Student values and respect diversity, inclusiveness across all areas 2.Student appreciates diversity and inclusiveness Communicate with diverse backgrounds and situations
42 STAR_CHCDIV001_Student_Assessment_Workbook_2019_v2.01.Shows respect for diversity in communicationUses verbal and non-verbal communication skills 2.Speaks at a pace that the other person can understand 3.Gives facial expressions that are appropriate to the verbal message 4.Uses body language in a professional manner e.g. does not slump 5.Student tackles barriers with effective strategy: Seeks assistance if required Promote understanding of diverse groups 1.Student identifies issues that cause communication misunderstanding 2.Attempts to identify root causes 3.Student tries to sensitively resolve differences considering diversity 4.Suggests that an independent individual facilitate discussion or appropriate
43 STAR_CHCDIV001_Student_Assessment_Workbook_2019_v2.0strategy to resolve Simulation Obs 2: POSTER PRESENTATION: TOPIC: CULTURAL DIVERSITY AT WORK xStudents are required to work on preparing a poster that can be used as an education resource in the workplace. xStudents can choose to present via an E-poster or via a hard copy poster. E-posters are to have no more than 5 slides and hard copy posters are to be presented on an A3 sheet. xYou have 15 minutes to present either version of your poster. The 15 minutes is to include preparation and question time. xRemember the poster should be presented by 2 students.