All this information can also be developed into a

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developed into a knowledge strong and distributing software like DITA (Darwin Information TypingArchitecture), this software uses an XML data model allowing single source publishing, inheritance,topic-based authoring, and content reuse (International Australia Academy 2018). It is also important to consider the control and monitoring requirement when implementing continuousimprovement process. The control and monitoring is use to examine the process that developed forcontinuous improvement, it will investigate input dependencies form other systems, critical action whichneed to completed before other steps occur, the rules affect the process and process need to be carried out.This can help manage all department function role and responsible properly, such as human resourcedepartment, finance department, customer service and operation (International Australia Academy 2018).For example in a restaurant, the business need human resource to assess the required chef and waiter tohire, or training need for improving skill. The finance department will assess the budget for buying foodingredients. The customer service will list the process of how the food being serve from kitchen to thetable, and until the customer leave the restaurant. The performance and standard of these process can bemonitored by feedback control, feed-forward control and concurrent control of SIPOCC model. Forexample, feedback control is manager of the restaurant giving performance review on the restaurant staffperformance. To evaluate the process effectiveness, an organisation can use process flow charting, it is a system usingstandard symbols to class the process. The diagram will show the beginning or end of a program, denotesthe direction of logic flow in a program with flow line, parallelogram is used to denotes either an inputoperation or an output operation, rectangle is use to denotes a process to be carried out, and diamond isuse to denotes a decision to be made. The purpose of doing this is use to identifying process error and
analysing problem, and assessing work performance. This also can be used to develop communicationplan, by identifying the process flow designated department (International Australia Academy 2018). Effective communication need to be considered for continuous improvement. Effective communicationmeans the need of the organisation developed a system that could deliver information to internal andexternal stakeholders effectively. The purpose of doing so was to make sure reduce resistance factors, andconvince other the need to change and improvement. Communication can also improve the relationshipand contribute to team building (International Australia Academy 2018). For example, establishingrelationship with local farmer through proper communication, letting them know the quality standardrequired by the restaurant, can help both to grow the business (Nichols 2018).

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