Comm 292 Chapter 6 Notes

The five stage model considers the interpersonal

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The five-stage model considers the interpersonal process of the group, while the punctuated- equilibrium model considers the time challenges that the group faces. Contextual factors relating to team performance: 1. Adequate Resources a. “technology, adequate staffing, administrative assistance, encouragement, timely information” 2. Leadership and Structure a. Creating a real team rather than a team in name only b. Setting a clear and meaningful direction for the team’s work c. Making sure that the team structure will support working effectively d. Ensuring that the team operates within a supportive organizational context e. Providing expert coaching f. Multi-team systems – systems in which different teams need to coordinate their efforts to produce a desired outcome; leadership is especially important for this. 3. Climate of Trust 4. Performance Evaluation and Rewards a. Group-based appraisals, profit-sharing, gainsharing, small-group incentives, etc. Composition factors relating to team performance: 1. Skills a. Technical expertise b. Problem-solving and decision-making skills c. Good listening, feedback, conflict resolution—interpersonal skills 2. Personality 3. Roles a. Task-oriented roles – roles performed by group members to ensure that the tasks of the group are accomplished. b. Maintenance roles – roles performed by group members to maintain good relations within the group. c. Individual roles – roles performed by group members that are not productive for keeping the team on task.
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4. Group Diversity – the presence of a heterogeneous mix of individuals within a group. a. Diversity can bring increased benefits to the team, but to do so, teams must have some common values, and they need to be willing to share information about themselves early on.
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